Adobe Camera Raw 13.0.2 Optics not showing Canon

[janeannet]

Canon not showing in Optics. 

When I tick Remove chromatic aberration and Use profile corretions I get a orange warning triangle and the message -Unable to load lens profile.  Raw image.

Can not enter Canon as when I do it just greys out.  No canon lenses .

Image no and CR2 with Canon EOS 5D Mark IV clearly shown on top of imported image.

Tried everything but nothing works.  I use this on every image and have never had trouble before the new upload.  Please help.

[davescm]

I have the same camera here and v13.0.2  appears to be working correctly.

Check folder C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0  does that have the profiles? If not you may need to uninstall and re-install camera raw.

Dave

[janeannet]

Hi

Thank you for replying.  Yes a long list of lenses are list there.

Jane

[davescm]

If you post a link to a raw file, I'll try it here which should show whether it is your file or system that is the issue

Dave

[janeannet]

Hi
Not sure how I do that. Do I just send you one of my latest raw images?
Jane

[davescm]

Hi - if you put it in your Creative Cloud folder and let it sync - you should then be able to go to it online (via the CC desktop app) and get a "Share" link which you can post here

Dave

[janeannet]

Hi
I don't think I have a creative cloud folder or if I have I have never used it.
I sent a friend some raw images to try on his computer and he says everything is working fine with him.
He has the latest Bridge & Photoshop.
Jane

[janeannet]

Hi

I have looked in the  C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0 in more detail and it looks to me as if my camera and lenses are not listed.

I have included screen shots.  Thank you for you help.

Jane

[janeannet]

Hi

I was a bit reluctant to uninstall camera raw but everything is now working OK after I installed the lasted camera raw update.  Thank you for your help

Jane