Colour displaying wrongly in extended display in Photoshop 2024 and not on PS2023 (GPU BUG)

Report · Oct 05, 2023

Issue: COLOR MANAGEMENT WRONG ON EXTENDED DISPLAY

MAC STUDIO APLLEM1 MAX WITH TWO DISPLAYS (NEC 2690 MAIN DISPLAY, ASUS PA278QV PRO ART EXTENDED HARWARE CALIBRATED)

STEPS PROVIDED WITH BUG AND TEMPORARY SOLUTIONS AT THE END OF SYSTEM INFO ON THIS PAGE

Provide Photoshop version: Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 arm64

Number of Launches: 1018

Operating System: Mac OS 12.6.0

System architecture: Apple M1 Max, HybridCPU(8:2)

Physical processor count: 10

Built-in memory: 65536 MB

Free memory: 38926 MB

Memory available to Photoshop: 61706 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 7.1.5

SAM SDK Version: 4.1.4

ACP.local Status:

- SDK Version: 3.2.0.1

- Core Sync Status: Reachable and compatible

- Core Sync Running: 6.6.4.2

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.0

C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

NGL Version: 1.35.0.19

Precise Color Management for HDR Display: Enabled.

Manta Canvas: Enabled.

Alias Layers: Disabled.

Highbeam: Disabled.

Touch Bar Property Feedback: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

GPUName: Apple M1 Max

GPUVendor: APPLE

IsNativeGPUCapable: 1

IsOpenGLGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 51,539 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

Main Display

Display Type: WCG

Display: 2

Display Bounds: top=0, left=-2560, bottom=1440, right=0

Display Type: SDR

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[0 ms]

Start RunAllAPIs

[0 ms]

"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=52954535 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64

[158 ms]

Start sniffer 2023-10-06 02:13:56

# Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64

sniffer -baseTimeMS=52954535 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 arm64

{6 ms}

Start platform native

# displays: 2

Display 0

Display: 3

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (1,920, 1,200)

Dimensions: (1,920 1,200)

Physical size: (547.955 338.667)

Pixel size: (0.285393 0.282222)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=Apple M1 Max index=0)

Display 1

Display: 1

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (-2,560, 0) -> (0, 1,440)

Dimensions: (2,560 1,440)

Physical size: (602.074 338.667)

Pixel size: (0.235185 0.235185)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=Apple M1 Max index=0)

# devices: 1

Device 0

Name: Apple M1 Max

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 2

3

1

GPU accessible RAM: 51,539 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 51,539 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{123 ms}

Start platform OpenGL

# displays: 2

Display 0

Display: 3

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (1,920, 1,200)

Dimensions: (1,920 1,200)

Physical size: (547.955 338.667)

Pixel size: (0.285393 0.282222)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16940800 index=0)

Display 1

Display: 1

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (-2,560, 0) -> (0, 1,440)

Dimensions: (2,560 1,440)

Physical size: (602.074 338.667)

Pixel size: (0.235185 0.235185)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16940800 index=0)

# devices: 1

Device 0

Name: Apple M1 Max

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

# attached displays: 2

3

1

GPU accessible RAM: 49,152 MB

VRAM: 49,152 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 2.1 (2.1 Metal - 76.3)

Device version: 2.1 (2.1 Metal - 76.3)

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

GLSL version: 1.20 (1.20)

CGL ID: 16940800

Display mask: 31

End platform OpenGL

{130 ms}

Start platform OpenCL

# displays: 0

# devices: 1

Device 0

Name: Apple M1 Max

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 51,539 MB

VRAM: 51,539 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Aug 8 2022 21:29:55))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 17,615 GB / s

Compute score: 23,941

Device name string: Apple M1 Max

Device vendor string: Apple

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{157 ms}

Exit code kExitNormal

End sniffer 2023-10-06 02:13:56

[kStatusNormal, kExitNormal]

[159 ms]

Finish RunAllAPIs

[2071 ms]

Start GetSnifferResult

[2071 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 90970583394775623582

GUIDBucket:

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: /Applications/Adobe Photoshop 2024/

Photoshop scratch has async I/O enabled

Scratch volume(s):

980 Pro 2T Data Disk, 1,82T, 590,0G free

Required Plugins folder: /Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2024/Plug-ins/

Installed components:

dvametadata.framework dvametadata 23.0.0.0

AdobeXMPScript.framework AdobeXMPScript 79.1462899777 79.1462899777

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 14.0.04ee3a5

ICUConverter.framework ICUConverter 14.0.04ee3a5

AdobeCrashReporter.framework AdobeCrashReporter 13.1.0.202307240913_c907fdb

boost_system.framework boost_system 23.0.0.0

AdobeACE.framework AdobeACE 6.0.1 79.4142c440df.

dvanet.framework dvanet 23.0.0.0

AdobeOwl.framework AdobeOwl

mediacoreif.framework mediacoreif 23.0.0.0

dvascripting.framework dvascripting 23.0.0.0

dvaappsupport.framework dvaappsupport 23.0.0.0

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.8fc6e4e5.

AIDE.framework AIDE 5.7.0 79.43e30357

boost_chrono.framework boost_chrono 23.0.0.0

dynamiclink.framework dynamiclink 23.0.0.0

dvaaccelerate.framework dvaaccelerate 23.0.0.0

dvametadataUI.framework dvametadataUI 23.0.0.0

AdobeARE.framework AdobeARE 3.0.0 79.625377

AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377

ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5

boost_filesystem.framework boost_filesystem 23.0.0.0

AdobeBIB.framework AdobeBIB 4.0.0 79.4142c440df.

AdobeXMPFiles.framework AdobeXMPFiles 79.1462899777 79.1462899777

AdobeLinguistic.framework 14.5.0.32668ad

dvaplayer.framework dvaplayer 23.0.0.0

filterport.framework filterport 28.0.0.170

PlugPlugOwl.framework PlugPlugOwl 11.5.2.130

libzip.framework libzip 23.0.0.0

AdobeAGM.framework AdobeAGM 7.1.0 79.4142c440df.

AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER"

AdobePDFL.framework AdobePDFL 17.0.0 79 . 69c153855

dvavulcansupport.framework dvavulcansupport 23.0.0.0

dvacore.framework dvacore 23.0.0.0

aiport.framework aiport 28.0.0.170

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.8fc6e4e5.

dvatransport.framework dvatransport 23.0.0.0

AdobeXMP.framework AdobeXMPCore 79.1462899777 79.1462899777

AdobeJP2K.framework AdobeJP2K 4.0.1 79.15070c2

dvaaudiodevice.framework dvaaudiodevice 23.0.0.0

LogSession.framework LogSession 8.2.0.16

dvaaudiodsp.framework dvaaudiodsp 23.0.0.0

PlugPlugExternalObject.framework 11.5.2.130

AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.1887391.

dvametadataapi.framework dvametadataapi 23.0.0.0

WRServices.framework WRServices 17.5.2 17.5.2.0

AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.4142c440df.

boost_threads.framework boost_threads 23.0.0.0

CloudAILib.framework CloudAILib 28.0.0.170

SPBasic.framework SPBasic 28.0.0.170

AdobeCoolType.framework AdobeCoolType 9.0.0 79.4142c440df.

boost_regex.framework boost_regex 23.0.0.0

dvamediatypes.framework dvamediatypes 23.0.0.0

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 23.0.0.0

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 9.0.0.53210 79.51aea8ab

dvaui.framework dvaui 23.0.0.0

MacMemory.framework MacMemory 28.0.0.170

AILib.framework AILib 28.0.0.170

ICUData.framework ICUData 14.0.04ee3a5

dvamarshal.framework dvamarshal 23.0.0.0

aifm.framework aifm 28.0.0.170

Unified Extensibility Platform uxp-7.2.0-14-d57c465

UPIC 2.6.0

Required plugins:

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.0.0.37 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-7.0.0/"

CDO: 1.141.0

CmdN: 1.18.32

CDP: 1.165.0

Loaded at: 57 ms - launch time impact: 317 ms

ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"

Loaded at: 4250 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"

CC Libraries Panel (Prepared) 3.25.28.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_25_28/"

CAPTURE: 2.0.41 STOCK: 4.1.0

Alchemist (Prepared) 2.6.0.0 - from the file "Plugin Marketplace"

Content Credentials (Loaded) 0.39.8.0 - from the file "Required Folder"

Loaded at: 2330 ms - launch time impact: 7 ms

Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"

Loaded at: 4251 ms - launch time impact: 0 ms

Photoshop Adjustments Panel (Loaded) 1.29.26.0 - from the file "Required Folder"

Loaded at: 2300 ms - launch time impact: 1 ms

Photoshop UXP Export-As (Prepared) 5.8.30.0 - from the file "Required Folder"

Photoshop Facepile (Loaded) 1.3.0.0 - from the file "Required Folder"

Loaded at: 4251 ms - launch time impact: 0 ms

Photoshop In App Messaging (Loaded) 4.3.4.0 - from the file "Required Folder"

Loaded at: 4251 ms - launch time impact: 0 ms

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

IC popup message (Loaded) 1.0.0.0

Loaded at: 2280 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 2280 ms - launch time impact: 0 ms

Discover Panel (Loaded) 2307.79.0.34 - from the file "Required Folder"

Loaded at: 4273 ms - launch time impact: 16 ms

Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"

Scan time: 0 ms - entries: 35

Installed TWAIN devices: NONE

Issue: Provide good steps to reproduce the behavior:

Step 1 Open an image with photoshop on Extended display (ASUS PRO ART)

Step 2 Colors seems saturated and too red

Step 3 If you move the main window then the color display is corrected (like it is profile loaded at that time)

Step 4 The problem persists if you open image again. ( you must move window to correct it)

Other steps to solve temporary the issue

Step 1 Disable GPU in the performance tab. (Performance drop but colors are correct - zoom glitches )

REPORTS FROM OTHER USERS

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-2024-has-a-color-management-glitch...

Report · Oct 05, 2023

There is one common factor in these two cases, and that's an Asus display - and no mention of any calibrator being used to make the monitor profile. In other words, using a generic manufacturer profile.

Asus claims the PA278QV is "factory calibrated", which is just marketing nonsense. There is no such thing as "factory calibrated". You either use a calibrator, or you use a manufacturer profile. Asus is one of several manufacturers known to ship defective monitor profiles very often.

The PA278QV is a standard gamut monitor, so replace your current profile with sRGB IEC61966-2.1 and test again.

If the issue persists after this, it's a GPU bug that you should take up on an Apple support forum.

Colour displaying wrongly in extended display in Photoshop 2024 and not on PS2023 (GPU BUG)

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