Could not place “file_example.mp4” because no parser or file format can open the file.

Community Beginner ,
Apr 12, 2021 Apr 12, 2021

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I just drag and droped a .mp4 and .mov file in photoshop and it gave me this error:

 

Could not place “file_example.mp4” because no parser or file format can open the file.

 

I reinstall the photoshop and still the same issue

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correct answers 1 Correct answer

Community Beginner , Jun 14, 2021 Jun 14, 2021
Hi @joelv7609618 I solved the issue by reverting to the previous version of Photoshop.

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LEGEND ,
Apr 12, 2021 Apr 12, 2021

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An MP4 is a video files. You place in image files. You open video files as video layers or add the video file in a video time line.

JJMack

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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When I drag the video to timeline it goes back to it's folder , timeline is not accepting it.

 

I have frined that have photoshop i do the exact thing he is doing , it shows the video fine in his photoshop with the timeline but for me it gives the error "could not open files with this type". 

 

.

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LEGEND ,
Apr 13, 2021 Apr 13, 2021

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I no longer have 22.3 installed. I can drag and drop a MP4 onto a video Time line in PS 22.3.1  on my  windows 10 PC.  If it is a long MP4 it takes Photoshop a long time to add the video to the time line and render it so it is playable in the time line.

JJMack

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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I was actually talking about the MacOs Big Sur and Apple M1 chip. Maybe photoshop have a problem with M1 chip. 

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New Here ,
Apr 28, 2022 Apr 28, 2022

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It's been a year and still no fixes from adobe... do something please

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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I was actually talking about the MacOs Big Sur and Apple M1 chip. Maybe photoshop have a problem with M1 chip.

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New Here ,
Jun 14, 2021 Jun 14, 2021

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any solutions to this? Still doesn't work with m1

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Hi @joelv7609618 

I solved the issue by reverting to the previous version of Photoshop.

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New Here ,
Oct 13, 2021 Oct 13, 2021

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hi @MaryamRika what version did you go to that resolved this? I see the same issue on 22.5

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Found a fix for any M1 Mac users, open up Creative Cloud, navigate to your apps, on the Photoshop tab select "Open (Intel)." File seemed to open just fine without having to revert to old version.

 

Hope this helps!

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Thx you this was really helpfull. 

 

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Community Beginner ,
Dec 09, 2021 Dec 09, 2021

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iMac M1, macOs Montery v12.0.1
Photoshop v23.0.2

Had the same issue.
A video layer with no matching video parser to be found (something along those lines).
Going to Photoshop within the Creative Cloud app and selecting "Open Intel" did the job just as you described.

Thank you!



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New Here ,
Dec 25, 2021 Dec 25, 2021

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Thank you also,,, good thing I fell on your post, seeing as my iMac intel could do it,, and couldn't do the same thing on M1 Macbook air,,, I might have given up forever if I hadn't just happen to see your post by google search.. Next question,,, what are the drawbacks of reverting to Intel based? Slower? Do you think we will ever be able to use or get the M1 benefits on Photoshop,, and is it now using Rosetta?  Thanks

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New Here ,
Mar 24, 2022 Mar 24, 2022

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Thank you for helping me out on this one! 

 

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New Here ,
Apr 16, 2022 Apr 16, 2022

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Hi @@west Anderson 

I tried to open my file through my adobe account as you've suggested but it's still given me the same error. I'm currently running macOS Monterey version 12.3 on my laptop. 

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New Here ,
May 17, 2022 May 17, 2022

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This was so helpful - thank you!

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Community Beginner ,
Mar 22, 2022 Mar 22, 2022

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Sorry for late reply. You probably found the right version by now 🙂

I downgraded to 22.1.1.


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