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O
owenpga2
Inspiring
February 27, 2025
質問

getting action is damaged and can't open message when using droplet

  • February 27, 2025
  • 返信数 2.
  • 793 ビュー

when i try to use droplet im getting action is damaged and can't open message when using droplet.

underneith of that is says the file was downloaded on an unknown date. 

it's giving me the same message no matter what drive im pulling images from.

 

 

 

    返信数 2

    D
    dan_5957
    Participant
    September 29, 2025

    Have you found a solution to this issue? I am getting the same error when I try to use a droplet.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    February 27, 2025

    Welcome to the Photoshop Community. I'll need more specific info about this, and I'll help you figure it out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

     

    Before troubleshooting, update Photoshop to the latest version via the Creative Cloud desktop app. Have you previously used Photoshop (beta) on these machines? Was a different version of Photoshop used to create the Droplets? Droplets target the version of Photoshop that was installed most recently.

     

    Could you try recreating the Action and the Droplet again using the latest version of Photoshop and checking if the issue exists? 

     

    Thanks! 

    Sameer K!

    (Type '@' and type my name to mention me when you reply)

    T
    tsantsantsan
    Participant
    March 7, 2025

    Hi @Sameer K  I too have been encountering the same trouble with the damaged droplet as the pop-up claims. I tested it again (Mar 7th, 2025) on both "photoshop beta v26.5" and "photoshop v26.4.1" and ended up with the same result. As you suggested, I've attached the system info text doc and some window screengrabs for you reference.

    Thank you for your time looking into this! 

      T
      tsantsantsan
      Participant
      March 7, 2025

      @Sameer K Here is my droplet app (created on Mar 7th but the date on file info shows otherwise) if it can be of some help to you
      https://drive.google.com/file/d/1cAqxoIJzUu4PBgkGXuFyx6b8adNHbBEJ/view?usp=sharing

      much appreciated!

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