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MalibuEd
MalibuEd
Known Participant
November 21, 2024
質問

How to stop "Loading Plans and Pricing" window on Photoshop 2021 startup

  • November 21, 2024
  • 返信数 3.
  • 1820 ビュー

Like him I have the same problem with my version of Photoshop 2021 which I actually own.... back before the subscription days along with Dreamweaver before Adobe bought it..  Your 'solutions' don't work.  Any of them.  The screen still appears on open and stays there until I click it off.  Certificate manager/Credential manager/ Adobe CC Cleaner/ Adobe License Cleaner..... none of them have the slightest affect on the screen.  Logging in and out does nothing.  Repair does nothing.  All the Adobe processes are running along with the 2 services.  None have been disabled.

 

 

[post branched by moderator to a new thread]

 

 

このトピックへの返信は締め切られました。

返信数 3

davescm
Community Expert
davescmCommunity Expert
Community Expert
November 24, 2024

Please go to Photoshop's Help > System info and press 'Copy'. Then paste the entire  info here.

 

Dave

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    November 27, 2024

    It would seem that due to the OPs' failure to foward the system info requested, along with his claim to own Photoshop 2021 which was only ever legitimately available on subscription, this post should now be locked.

    Dave

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      November 23, 2024
      quote

      my version of Photoshop 2021 which I actually own


      By @MalibuEd

       

      The last Photoshop you could "own" was CS6 from 2012, not legitimately available after 2015. The Creative Cloud subscription model was introduced in 2013.

       

      Photoshop 2021 was only ever available as a CC subscription.

      MalibuEd
      MalibuEd作成者
      Known Participant
      November 21, 2024

      Hello.  This just started a few days ago after years of Adobe apps working perfectly.  Not sure that happened or what I may have done.  When I open Photoshop, the home screen is overlayed with a blank white screen that says nothing. If I click it the banner across the top turns blue, but still no text.  I close it and the app works fine.  In doing searches for the problem/solution, many items appear, but none work.  All the proper services are running; The credential manager was used to remove all credentials labeled Adobe APP and Abobe User..... didn't help; The certificate manager was used to remove all certificates and restarted..... didn't help. Adobe credential clearner tool run... no help. I have the Adobe License Recovery Tool, but haven't run that.   I have 8 various Abobe/Creative Cloud services running so I can't figure out where this screen is coming from.  Most replies seem to point to License/certificate/credential problems.  I've logged out of CC and my main Adobe account; restarted the applications and logged back in with out issues but the screen remains.  I don't get it when opening the CC app, but do when I open Photoshop.  Once I close the window, everything runs as it should, so it's not a debilitating failure, just a major annoyance.   Anyone have a suggestion I haven't yet tried?  I've done the "run around the house counter-clockwise with the laptio held over my head" but that didn't work either.  Thank in advance.  

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      November 22, 2024

      @MalibuEd I have moved your post to the Photoshop ecosystem forum as it seems mainly to be about Photoshop,

      yeah I too remember fondly the days when the manual was the size of a bible and we owned the SW.  Sadly that’s like the folk singers singing about how good the old lightbulb was. 

      I hope someone there may be able to help you. @kglad 's advice is good, because well placed posts get noticed more by folk who may be able to help.

       

      I hope this helps
      neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
      google "neil barstow colourmanagement" for lots of free articles on colour management
      Help others by clicking "Correct Answer" if the question is answered.
      Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      November 24, 2024

      Didn't help.  Not sure where you moved it (or how/why you would be so presumptuous as to take that action in the first place) but I can't find it and no-one has responded....  so pretty much thanks for nothing.


      quote

      Not sure where you moved it (or how/why you would be so presumptuous as to take that action in the first place) but I can't find it and no-one has responded...

      By @MalibuEd

       

      Your post is in the Photoshop forum. Here is the direct link:

      https://community.adobe.com/t5/photoshop-ecosystem-discussions/how-to-stop-quot-loading-plans-and-pricing-quot-window-on-photoshop-2021-startup/m-p/14999120

       

      You can also click your Avatar in the upper right of the forum window to see your posts.

       

      We don't expect users to always post in the right forum. We are asked by Adobe Staff to move posts to the forum where users are most likely to get assistance. Questions about Photoshop belong in the Photoshop forum where NB kindly moved it. 

       

      Jane

       

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