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Participant
October 26, 2022
質問

I can no longer save jpegs and none of my icons are visible - I want the previous version back!

  • October 26, 2022
  • 返信数 4.
  • 331 ビュー

I'm starting to panic because I have no idea how to get round the changes that have appeared. I am no expert but I've been using PS for years to make pretty basic changes to raw files, save as jpegs and upload to my online shop.  I can no longer save as jpgs, and the file icons no longer show in finder.  The files are no longer downsizing to the size I choose as they used to.  I am totally lost and have no idea how to get things back to the previous version. Help!

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返信数 4

NB, colourmanagement
Community Expert
Community Expert
October 30, 2022

Here is some troubleshooting advice:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

NB, colourmanagement
Community Expert
Community Expert
October 30, 2022

Are you using "save as" or exporting? I prefer Save As

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

Participant
October 27, 2022

I've uninstalled the new versions and re-istalled the previous versions of the apps I use, but one thing hasn't changed back. When I've finished working on a raw file and click to save it as a jpeg in my chosen folder, it used to then automatically convert the file format to .jpg on the screen. However, now, it remains as a .cr2.  Is there a way to revert to the previous format as that is what is most useful to me?

JohanElzenga
Community Expert
Community Expert
October 27, 2022

Please describe step by step what you are doing, and illustrate it with screenshots or a screen recording, because what you say is technically not even possible. Photoshop cannot save a file as .cr2. It can open a .cr2 file in camera raw, but saving an image as raw is not possible.

 

-- Johan W. Elzenga
Participant
October 27, 2022

Sorry, I worded it badly!  Here are the steps I'm referring to:

 

- open an image in raw and edit.

- click 'open' to open it in PS.

- resize and make any other changes.  Image still named .cr2

- click 'save'. Save as jpg in the folder where I want it. << At this point, previously, the image name in the PS screen changed automatically to .jpg.  Now, it stays as .cr2. So if I want to access the .jpg file I have to go to the folder where I've saved it and open it.  Previously, I didn't have to do that as it was already altered to a .jpg on the screen. 

 

I hope that makes sense!  

Myra Ferguson
Community Expert
Community Expert
October 26, 2022

If you want to return to the previous version, you can. Here's how:

However, it sounds like your update wasn't set to Import previous settings and preferences. For future updates, you can select that option either when you manually update Creative Cloud apps or when you're in the Updates section of the Creative Cloud Desktop app, you can click Manage auto-updates, click Advanced options, and select it.

Participant
October 26, 2022

Myra - thank you so much for your reply.  I'll try what you've suggested and report back. Much appreciated!