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P: Photoshop v26.9 & 26.10 crash when opening JPEG on Windows

Forum|Forum|7 months ago
August 17, 2025
12 replies
4463 views

Hello, I have a problem with Photoshop: the software systematically crashes as soon as I try to import a JPG file. I've already tried several solutions: Uninstall and reinstall Photoshop, Uninstall Adobe Creative Cloud, Update my graphics drivers, Check my system compatibility (everything is indicated as compatible). Unfortunately, nothing works. Could this problem be with Adobe, or is there another avenue to explore?

{Post translated for discoverability}

Windows

Correct answer Noel Orridge

Hi @Marlon28555376jur0, Thank you for reaching out! I'm sorry you're experiencing this behavior with Photoshop.

Along with the details asked by Ged_Traynor, could you also please share a screenshot or a screen recording of the issue? It'd be helpful to see if an error message appears when this happens.

Please try these in order and try importing after each if resetting preferences doesn't work:

1) Go to Edit > Preferences > Performance, click Advanced Settings, and uncheck "GPU Compositing".

2) Go to Edit > Preferences > Performance, uncheck Use Graphics Processor, and restart Photoshop.

3) Go to Edit > Preferences > Performance, uncheck Multithreaded Compositing, and restart Photoshop.

Let us know how it goes!

Please use @ when you mention my username so I can get notified as soon as possible.

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G

glug45778506

Participant

Hi Guys,

I have been opening jpeg files in photoshop for years and all of a sudden I am not getting an error from photoshop when I try to open one. The error is non descript - it says photoshop has encountered a problem and has to close. I am also finding this happens when i go to preferences for camera raw and filters for camera raw. I can open PSD files no problem. I don't have any plug ins installed. When I view the error report there is a lot of information showing there but I don't know what I am looking at/for.

Any suggestions how I can fix this?

I uninstalled and reinstalled Photoshop yesterday to no avail. I have installed the latest update.

I have sent the error report to photoshop numerous times yesterday but haven't heard anything from them.

Thanks.

jane-e

Community Expert

@glug45778506

I've moved your post from Creative Cloud desktop to the Photoshop forum.

Jane

Sameer K

Community Manager

Hey, @glug45778506. Welcome to the Photoshop Community. Crashes are frustrating. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste it into a text document > Upload and attach it here.

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

As a workaround, go to Edit > Preferences > Camera Raw > File Handling > Set All JPEG to open via Camera Raw.

Let me know if this helps.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

ViviaanAuthor

Participant

{System info added as an attachment by mod}

Viviaan_-_PS_26-9_System_info.txt

Sameer K

Community Manager

Hey, @Viviaan. Welcome to the Photoshop Community. Crashes are frustrating. I can help you figure this out.

Your machine has an Intel UHD Graphics device with dated drivers, and troubleshooting the GPU drivers can be the first step in mitigating the errors you notice. Use the Intel Driver Assistant to auto-detect and update the GPU drivers. Please follow the steps here: https://adobe.ly/4oV7KmK

Apart from you, go to Edit > Preferences > Camera Raw > File Handling > Set All JPEG to open via Camera Raw.

Let me know if this helps.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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