Photo restoration filter - message saying Currently disabled

[Violeta314739390to9]

Hello guys,

Does anyone have an issue with Neural filters --> Photo restoration feature. I am seeing today the message that the filter is temporarily disabled and I am not sure if the issue is in my machine or global one. I am working on MacBook Pro with M1. I tried restarting Photoshop Beta and Photoshop, restarting the laptop and the message is still there. Cache files are also deleted. I attach a screenshot for reference.

Hope someone can advise :))

Thanks a bunch and keep creating :))

Cheers,

Violeta

[Sameer K · Accepted solution]

Hey, @Violeta314739390to9. Welcome to the Photoshop Community. I'll help you figure this out.

I'll move this to discussions for now. Ensure that Photoshop has the required permissions on MacOS. Follow the steps shared here: https://adobe.ly/49joQ5o 

A quick tip is to try this with an image of a recognizable person with facial features. If this does not help, there could be various reasons. 

One of the reasons could be an incomplete/corrupted installation of the Neural filter. You can follow these steps to re-download the Neural Filter: 

Quit Photoshop, delete or rename the following folder, Start Photoshop, and try again:

Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/25/Internal/com.adobe.nfp.gallery/PluginData

Head here to learn more: https://adobe.ly/3wookVC

Let me know how it goes. Thanks! 
Sameer K

(Use '@mention' to tag me when you reply)

[Violeta314739390to9]

hey @Sameer K, thanks a lot for this tip! It did work with another photo! :)))

[Sameer K]

Thanks for confirming this. I am glad to know it helped.

Please feel free to reach the community for help, tips & inspiration.

Thanks!

Sameer K