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michellealtieri1
Participating Frequently
December 17, 2022
質問

Photoshop 2022 - Clone Stamp - No response

  • December 17, 2022
  • 返信数 3.
  • 1818 ビュー

Using the clone stamp for about an hour, went to zoom out and nothing works. All options in tool bar are unavailable, can't click on any layers & all settings in the menu bar are grayed out. This is the 3rd time this has happened. I got out of it once by COMMAND & V, now that doesn't seem to do the trick. Any suggestions???

このトピックへの返信は締め切られました。

返信数 3

michellealtieri1
Participating Frequently
January 4, 2023

This is happening to me too!!! I can not figure it out for the life of me. I ended up setting up auto-recovery every 5-minutes to ensure my files. When I go to force quit Adobe Photoshop 2023 it's working perfectly according to the task manager. Did you figure out any fixes??

created by an oops - chelle
NB, colourmanagement
Community Expert
Community Expert
January 7, 2023

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

Bojan Živković11378569
Community Expert
Community Expert
December 17, 2022

It seems your machine is freezing. Can you copy/paste Help > System Info somehow?

 

michellealtieri1
Participating Frequently
January 4, 2023

I did look to see if Adobe was frozen it is not. I am running out of ideas. I had to set up auto-recovery every 5 minutes because this has happened 5/6 times now.

created by an oops - chelle
michellealtieri1
Participating Frequently
December 17, 2022

Adobe Photoshop 2023 ***

created by an oops - chelle