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Photoshop takes a long time to startup while stuck at "reading preferences"

Community Beginner ,
Oct 17, 2021 Oct 17, 2021

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Photoshop takes a long time to startup while stuck at "reading preferences". Issue has started happening not so long ago, I suspect after one of the recent updates. Current version is 22.5.1, running in Windows 10 (Version 10.0.19043 Build 19043). I have tried all of the known methods like deleting the user profile and complete reinstall to no avail.

After extensive debugging I narrowed it down to these events from the UXP log file ("\AppData\Roaming\Adobe\Adobe Photoshop 2021\Logs"):

[2021-10-17_16-42-42][24560][Default] [console] [HS][Performance] 1863 PERF - Sophia Init done: 1629
[2021-10-17_16-43-15][24560][Default] [console] [HS][IMS] User Profile changed

 

The time different between those 2 entries is always around 32-34sec. During that time Photoshop is actively writing to an LDB file in \AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.unifiedpanel\LocalStorage (file name is different every time, eg 000277.ldb). 

 

So, looks like the delay is hapenning during that process. I have the same version of Photoshop on my Windows 10 laptop and it has no issues with loading.

 

PC specs:

Ryzen 3700X, 32GB RAM, 512GB SSD NVME, GTX 1060 3GB

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Do you have the same issue with Photoshop 23.0 that was released today?


Senior Product Manager - Customer Advocacy - Digital Imaging

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