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Participating Frequently
January 30, 2022
解決済み

Photoshops prompts not showing, when prompts are supposed to be shown, cant click anything

  • January 30, 2022
  • 返信数 2.
  • 1827 ビュー

Hi.  Anyone have this issue?

 

When I do certain things in photoshop like try to close without saving, when the prompt " Do you want to save before closing " shows up its invisible.  I cant choose yes or no because the prompt does not show.  Since I cant answer the prompt, I cant click anything else on photoshop either or I get that ping you get when you havent answered a prompt and you try to do something.

 

I thought at first that the prompt was showing below the canvas for some reason, because when I click Escape the prompt shows for a split second before cancelling.  But reduced canvas size and moved it to the side and still dont see a prompt.

 

The same issue happens when I try to delete a layer mask.  The prompt that asks if I want to apply the mask before deleting is invisble and I cant click it.  Im forced to apply the mask before deleting or I cant delete it.

 

For the saving I am forced to save the file or force quit photoshop which is absolutely ridiculous.  Sometimes I go into a file to reverse engineer something.  I might toggle a bunch of layers, I dont want to have to be forced to save it after.

 

Attached screenshot is of the invisible prompt when I try to close without saving.  It shows so quick when pressing escape that I had to do a screen recording and go frame by frame to find the prompt and make sure what it said.

 

Im using PS version 23.1.1 on an M1 Max Pro on Monterray 12.2

 

Thanks for your help.

このトピックへの返信は締め切られました。
解決に役立った回答 Stephen Marsh

Try: Preferences > Reset All Warning Dialogs

 

EDIT: @Lyndon0D44 – did either suggestion fix the issue?

返信数 2

Stephen Marsh
Community Expert
Stephen MarshCommunity Expert解決!
Community Expert
January 30, 2022

Try: Preferences > Reset All Warning Dialogs

 

EDIT: @Lyndon0D44 – did either suggestion fix the issue?

Lyndon0D44作成者
Participating Frequently
February 7, 2022

So far this seems to have fixed the issue.  Thanks so much.

c.pfaffenbichler
Community Expert
Community Expert
January 30, 2022

And do the shortcuts work? 

 

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Lyndon0D44作成者
Participating Frequently
February 7, 2022

Shortcuts were working.  I ended up just resetting warning dialogs like the other poster suggested and I havent had the issue since.  So it seems like that may have done the trick.  Thanks so much for your reply.