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Participating Frequently
August 24, 2017
質問

Printing crashes my Photoshop CS5 app...Help??

  • August 24, 2017
  • 返信数 2.
  • 2792 ビュー

For several months, I have been having issues with Photoshop crashing every time I try to print from the regular “print” option pull-down. I am able to print using the “print one copy” option, but not through the regular process (which allows for color and print options). I have tried to update though the Adobe Application Manager several times, but the 12.0.4 update for Photoshop CS5 always comes back with an error message saying “There was an error downloading this update. Please quit and try again later.” - which I have done many times. Any ideas on what’s going on?? Any help available?

I'm running Photoshop CS5 extended version 12.0 on a MacBook Pro running Sierra 10.12.6

Thanks for any thoughts/advice you may have!

Kristin

このトピックへの返信は締め切られました。

返信数 2

gener7
Community Expert
Community Expert
August 24, 2017

The Adobe Application Manager is out of date. Once you update it, the Help > Updates process should work normally.

Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager

Not only will it update Photoshop, but also Bridge and Camera Raw.

Participating Frequently
August 24, 2017

Thank you so much! I will look forward to finding some time again to try this and solve my printing problem. I really appreciate your suggestion.

Best,

Kristin

Jeff Arola
Community Expert
Community Expert
August 24, 2017

You can install the photoshop cs5 12.0.4 update by following the Creative Suite 5.5, 5, and 4

install instructions on the following link:

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Photoshop cs5 12.0.4 update download:

Adobe - Photoshop : For Macintosh : Adobe Photoshop 12.0.4 update for Adobe Photoshop CS5

Participating Frequently
August 24, 2017

Thank you so much! I will look forward to finding some time again to try this and solve my printing problem. I really appreciate your suggestion.

Best,

Kristin