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Participant
January 27, 2020
質問

probleme avec rendu video Photoshop

  • January 27, 2020
  • 返信数 1.
  • 601 ビュー

Hello, 

 

I have a problem with Photoshop. I edit video with it and I generally use the command "video rendering" to export my work and today, impossible to do it. A message appears telling me that rendering is impossible due to a problem with Adobe Media Encoder ... What to do? I am a student, I have to return my work very quickly, I panic a little haha ​​..

 

Thank you in advance to those who can help me. Nice evening to you 

 

Louise

 

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Sahil.Chawla
Adobe Employee
Adobe Employee
January 27, 2020

Hi Louise,

Sorry to hear about the render error in Photoshop, could you please let us know the version of Photoshop and the operating system you're working with?

Where are you rendering the file to external drive or local drive?

Also, did you recently update your OS? I suspect a permissions issue based on some other thread: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Regards,
Sahil

louisegb作成者
Participant
January 27, 2020

Hello, thank you for the quick reply, 

 

i copied this from my Photoshop to tell you the version : Version Adobe Photoshop : 19.1.9 20190724.r.451 2019/07/24: 1207350 x64

 

and i am using Windows 10, I am now trying to know if it is the updated version.

 

Right after i wrote the message, photoshop stopped and i send an incident report

 

thank you for your help, i really hope i can fix the problem thanks to your advices

 

regards

Louise