Participant

質問

Migrated PSE 2013 from my old iMac to new one. Now says trial period is over???

Forum|Forum|6 years ago
July 31, 2019
返信数 2.
262 ビュー

I've been using Photoshop [Elements] 2013 for years. When I purchased a new iMac I migrated everything from an old one. Now when I try to open Photoshop I get a message that my "trial period" is over. It asks me to buy. I've owned it for many years. How do I get it to open again? Thanks for any guidance.

[Title and Body edited by moderator to refer to Elements.]

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Community Expert

Community Expert

If you migrated it rather than having done a proper full install, you will need to uninstall it, use the Cleaner Tool, and then reinstall:

Use the Cleaner Tool to solve installation problems

If you need to download the installation file:

Download older versions of Adobe apps

You will need your serial number after you install:

Find your serial number

Community Expert

Community Expert

Presumably you have Photoshop CS6 – you may have issues running under Mojave. Contact Adobe to see if they can suggest something as CS6 is EOL.

joeld423作成者

Participant

Sorry, Derek. I forgot to say that I have PhotoShop Elements 2013. Don't know if that will make a difference in compatibility?

Community Expert

Community Expert

Post in the Photoshop Elements forum: Photoshop Elements