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Participant
May 10, 2020
質問

Cloud auto-saved file but I need to recover old version

  • May 10, 2020
  • 返信数 4.
  • 1030 ビュー

I have been working on a multi-layer project in Photoshop for several days. I'm working on my iMac but the entire project was in the cloud.  Today, I needed to save it on my computer as a smaller jpg file instead of the PSD.  I changed the file size to save as jpeg but when I tried to go back to the original file, the cloud had auto-saved it at the much smaller size.  Now I can't find any way to retrieve the project in its original size.  I tried going to cloud to find it, but the cloud says I have no docs.  Please help!!  That was a lot of work to lose.

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返信数 4

Participant
May 10, 2020

I was able to find the file, not where any of the guides said, but got there somehow and managed to retrieve an older version.  Thanks

PECourtejoie
Community Expert
Community Expert
May 10, 2020

Hi, sorry, for the clouds documents saved by Photoshop, refer to this help file, the other is for other assets: https://helpx.adobe.com/be_en/photoshop/using/cloud-documents-workflow-faqs.html#access-older-version-cloud-doc

PECourtejoie
Community Expert
Community Expert
May 10, 2020
Derek Cross
Community Expert
Community Expert
May 10, 2020

A cautionary tale. Always make back-up copies of your work.