Highlighted

"...not a valid Photoshop document" error when opening Mac cc file on PC

New Here ,
Aug 28, 2013

Copy link to clipboard

Copied

I get a "Could not complete your request because it is not a valid Photoshop document." error message whenever I try to open up a PSD file created on a Mac using Photoshop CC on my PC using CC. Other people have been able to open the file from the same location, so the files aren't corrupted. Anyone know how to fix this?

I know this thread is a bit old, but I wanted to share my experience and solution in case anyone else runs into this.

The other day, I spent many hours editing some photos for a client. I saved them all and closed Photoshop. When I tried to open the .PSDs, they all came up with this "Not a valid Photoshop document" error. I was freaking out. I could see the thunmbnails and previews with the MacOS Finder and could see the images just fine in Lightroom, but couldn't open them in Photoshop CC.

Finally, I remembered that these were NOT supposed to be .psd files! They were supposed to be TIFFs. What happened was, when I edited them from within Lightroom into Photoshop, they opened as TIFFs. However, when I did "save as", I wanted to name them similarly to some other files I had. I clicked on one of the existing files to copy the file name in the Save As dialog to make it easier to name the new file I was saving, but I didn't realize it was changing the file extention from ".tif" to ".psd" as well. The older MacOS (version 9 and earlier) didn't rely on file extensions fo identifying file types, so it didn't hit me right away that this would be the problem. When I changed the incorrect .psd file extension to .tiff, the files opened in Photoshop just fine.

SO... if you run into this "Not a valid Photoshop document" error, try figuring out if it's actually another file type (.jpg, .tif, .png, etc) by either getting the file info from another program or just experimenting with different file extensions. Chances are good that your file isn't actually corrupt, but just named improperly!

Views

98.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

"...not a valid Photoshop document" error when opening Mac cc file on PC

New Here ,
Aug 28, 2013

Copy link to clipboard

Copied

I get a "Could not complete your request because it is not a valid Photoshop document." error message whenever I try to open up a PSD file created on a Mac using Photoshop CC on my PC using CC. Other people have been able to open the file from the same location, so the files aren't corrupted. Anyone know how to fix this?

I know this thread is a bit old, but I wanted to share my experience and solution in case anyone else runs into this.

The other day, I spent many hours editing some photos for a client. I saved them all and closed Photoshop. When I tried to open the .PSDs, they all came up with this "Not a valid Photoshop document" error. I was freaking out. I could see the thunmbnails and previews with the MacOS Finder and could see the images just fine in Lightroom, but couldn't open them in Photoshop CC.

Finally, I remembered that these were NOT supposed to be .psd files! They were supposed to be TIFFs. What happened was, when I edited them from within Lightroom into Photoshop, they opened as TIFFs. However, when I did "save as", I wanted to name them similarly to some other files I had. I clicked on one of the existing files to copy the file name in the Save As dialog to make it easier to name the new file I was saving, but I didn't realize it was changing the file extention from ".tif" to ".psd" as well. The older MacOS (version 9 and earlier) didn't rely on file extensions fo identifying file types, so it didn't hit me right away that this would be the problem. When I changed the incorrect .psd file extension to .tiff, the files opened in Photoshop just fine.

SO... if you run into this "Not a valid Photoshop document" error, try figuring out if it's actually another file type (.jpg, .tif, .png, etc) by either getting the file info from another program or just experimenting with different file extensions. Chances are good that your file isn't actually corrupt, but just named improperly!

Views

98.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 28, 2013

Copy link to clipboard

Copied

Does the psd file have the .psd extension?

If you try File>Open As>PSD in photoshop cc on windows, does that work?

Do you have windows set to Show file extensions?

(uncheck Hide extensions for known file types in the folder options)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 22, 2013

Copy link to clipboard

Copied

I get a "Could not complete your request because it is not a valid Photoshop document." error message

whenever I try to open up a PSD file created on a Mac using Photoshop CS6 on my iMac using CC.

I have tried checking and unchecking the hide extension for known file types

I stil have the same problem.

Is there another soultion?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Apr 12, 2014

Copy link to clipboard

Copied

I know this thread is a bit old, but I wanted to share my experience and solution in case anyone else runs into this.

The other day, I spent many hours editing some photos for a client. I saved them all and closed Photoshop. When I tried to open the .PSDs, they all came up with this "Not a valid Photoshop document" error. I was freaking out. I could see the thunmbnails and previews with the MacOS Finder and could see the images just fine in Lightroom, but couldn't open them in Photoshop CC.

Finally, I remembered that these were NOT supposed to be .psd files! They were supposed to be TIFFs. What happened was, when I edited them from within Lightroom into Photoshop, they opened as TIFFs. However, when I did "save as", I wanted to name them similarly to some other files I had. I clicked on one of the existing files to copy the file name in the Save As dialog to make it easier to name the new file I was saving, but I didn't realize it was changing the file extention from ".tif" to ".psd" as well. The older MacOS (version 9 and earlier) didn't rely on file extensions fo identifying file types, so it didn't hit me right away that this would be the problem. When I changed the incorrect .psd file extension to .tiff, the files opened in Photoshop just fine.

SO... if you run into this "Not a valid Photoshop document" error, try figuring out if it's actually another file type (.jpg, .tif, .png, etc) by either getting the file info from another program or just experimenting with different file extensions. Chances are good that your file isn't actually corrupt, but just named improperly!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
Oct 24, 2014

Copy link to clipboard

Copied

Thank you a thousand times. This was EXACTLY what I was suddenly going through with one file. Thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Nov 24, 2014

Copy link to clipboard

Copied

Thanks technishn-dfwcp ... your suggestion worked for me.  Although I found it strange as I originally saved the file as a .psd.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Jan 01, 2015

Copy link to clipboard

Copied

This was my problem exactly! And, switching the name from a .psd to a .tif was the trick to get it to open.

Now, the question I have is why was photoshop confused? It was a 500mb, multilayered composite that was deliberately saved as a .psd file. But, photoshop wouldn't open it until I changed it to a .tif.

Weird.

Thanks for the cure!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 01, 2015

Copy link to clipboard

Copied

You didn't save the file as PSD, you save a TIFF file and mistakenly changed the extension to PSD (which is not the same as saving a PSD file).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 05, 2017

Copy link to clipboard

Copied

THANKYOU!! I am up against a deadline and needed to open some composites that I had done, and got the "not a valid ps doc" error. All I did was make a duplicate just to make sure I didn't lose the file all together, and changed the extension in Finder to .tiff. Then I dragged it straight into PS (CC). Worked like a charm!! Many thanks to you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
Nov 24, 2014

Copy link to clipboard

Copied

Many of the images that I get from our suppliers have had the extension changed.

I have found the freeware IrfanView software will tell me what the real format of the image is, convert it to the correct format, and save it.

Just drag the image onto the desktop shortcut and a popup gives you the info.

Only thing it doesn't work with are ".eps" files.

Saves me a lot of time trying to figure out the correct extension for the files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 26, 2015

Copy link to clipboard

Copied

I seem to have this exact same problem but none of these suggestions have fixed the problem. I have tried changing the extension to .tif but it still refuses to open in any program, yet this sound slike this described problem. I have tried repairing with a PSD repair specific app too but it does not read the file (I am assuming because the computer thinks its a tif file). I am desperate to get the art back but I am at my wits end at this point because nothing works. I'm working off of windows 8  pc.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 02, 2015

Copy link to clipboard

Copied

I found that the file I was trying to open was originally a lightroom document, and on my new computer I didn't have lightroom installed.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 06, 2016

Copy link to clipboard

Copied

Eu recomendo que você selecione este software para saber como abrir o arquivo PST corruptos em Photoshop de uma maneira fácil http://www.photoshoppsdrepair.com/pt/corrigi-corrupto-arquivo-em-mac.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...