Adobe Premiere 25.2.1 on Macbook Pro using 700% of CPU even when idle

[UIU_Corp0425]

My computer is basically overheating and taxed just by having this program open.  I have 96GB memory.  Apple M2 Max chip.  The last version of Premiere worked fine.  Now it is a resource HOG.  What's going on guys?

[Dani_V.]

Hi @UIU_Corp0425,

Welcome to the Premiere Pro forums and sorry you're experiencing problems. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

If you open the "Progress" window, do you see any processes that might be occuring in the background? Is this happening with brand new projects as well? What kind of files are you working with?

Hope we can help you soon,
Dani

[UIU_Corp0425]

All projects

Looks tied to Media Analysis -- turned that off and now the CPU no longer suffering but playback speed and quality is suffering
When I watch at 2X I can no longer stop video

Quality even at 1/4 stutters

Other processes

[Dani_V.]

Thanks for the update @UIU_Corp0425. What kind of media files are you working with (file type, frame rate, resolution, etc)?

[CansaFis]

Deep update -- got adobe customer service to get on our machine.  They confirmed it is a bug with 25.2 and above.  Effects playback speed, ability to stop at 2x, and even when turned off the media analysis tool is working and overtaxing CPU in the background.  The filmed the whole thing and said they would escalate.  Users beware I would avoid updating to 25.2 and above until it gets stable.  Reverted back to 25.2 and everything is back to normal and working fine.

[nbechere]

Hi everyone, thanks for reporting - I'd like to find out a bit more about this. Media Intelligence will if turned on scan your media on import. While 700% CPU is clearly too high - it should a) stop all activity immediately on playback and b) should also not do anything if disabled. 

@CansaFis - Could you send me that video where Premiere Pro is still showing high activity with Media Intelligence being disabled? Is there anything you can see in the Progress Monitor? Any activity of Media Intelligence should also be reported there. 

(As a sidenote - after the first short scan (takes about 3 minutes per hour of footage) which is cached in the media cache and in the .prin project sidecar file, Media Intelligence will also go dormant - so it should not cause any effect beyond that). 

[CansaFis]

Howdy and thanks for chiming in and coming here -- the original user UIU_Corp0425 had the screen record happen with their ticket.  I don't think they had a ticket number but the date of this post should show near what time the interaction with support staff happened.  Given how broken the 25.2 update made our machine I don't really want to replicate the behavior a second time but can confirm you will see more than enough in that video to find the error (and I would assume it is easily replicable on that side given how severe and persistent it was).  The customer service agent told us they would log a ticket and escalate the issue but as revealed here the only actionable solution was to downgrade both Premiere and Media Encoder to 25.1.  Please let me know if you are unable to find that interaction (ticket might be ADB-39469975-B9H5).  Happy to help us all resolve this long run.  Just a product thought this side but I always prefer to opt into new A.I. updates rather than have them on by default.  This is a relatively stacked mac so pretty absurd to see it so destroyed by an update.

[UIU_Corp0425]

@nbechere @Dani_V. did the bug get logged and wasd there ever a resolution?