AVI files take an eternity to import, also media pending error

[jand26960867]

AVI files take an eternity to import to a project and once imported I get the media pending error. After a long time this disappears again and I am able to edit, but the program also crashes a lot. Media encoder works very slow to convert AVI to mp4. Impossible to work with the program at the moment.

[Carlos Ziade]

more info needed:

premiere pro version

system specs

[jand26960867]

latest version; 24.3.0 build 59, computer Windows 10 Pro, AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz, 16 gb memory, motherboard AS Rock B450M Pro4, videocard NVIDIA Geforce RTX 4070 Ti. It was working without a problem the last months.

[Kevin-Monahan]

Hello @jand26960867,

Is it possible to provide a sample file for engineers to inspect? Feel free to PM me a link to any uploaded file. I hope we can help you.

Thanks,
Kevin

[jand26960867]

Between other work on the computer, I could finish working on some avi files and mp4 files yesterday. But it takes a long time also for mp4. The media pending solves itself after a while, and then I am able to work with it. But i am taking about minutes before this happens. The whole program is still incredibly slow, so maybe there is a general problem? Should I delete and install the program again, would that help?

[Esther34016786ul67]

Same issue here since a couple of days. 

In earlier projects (without issues), it takes ages to load the avi files. "Media pending". After a whole day it loads, but reopening the project causes it to show pending again. I used both 23 and 24 version of Premiere and Encoder (23 because I still need to capture old video footage).

The steps I have taken in the meantime:

• Clear cache, no positive result
• Create test projects on different drives (to veridy if cause could be a bad disk), no positive results
• Deinstalled different software, no positive results
• Disconnected all devices not needed for the project, no positive results
• Deinstalled both 23 and 24 of Premiere and Encoder
  • Reinstalled only v23
  • Restarted Premiere 23 (with Shift held to reset all caches, workspaces and such)
  • Starten a new project and opened a single video file (approx 12GB). Took a few minutes to get rid of the pending message and then exported single file to encoder. Took a few minutes to before it started to render.

Seems that reinstall and reset settings did the trick. Keep testing myself and opening up more video files (as I could before without issues).

[Esther34016786ul67]

Update on my reply earlier today.

The reinstall, reset settings and such did not work.

I copied the project and the AVI files to an SSD (approx 250GB of video). Went to a colleague and was able to open the project right away. No media pending whatsoever. 

Somehow my Adobe Premiere Pro / Encoders are struggling on something on my machine since a few days. I have deinstalled software, upgraded NVIDIA, disabled Norton temp. .. nothing seems to work.

Still searching for the cause (and solution). Once found I will post it here. 

Hopefully in the meantime someone else knows how to fix it?

[Esther34016786ul67]

Found another thread on the forum (https://community.adobe.com/t5/premiere-pro-discussions/cannot-import-an-avi-project/m-p/14539429) which helped me.

The solution I posted there:

I have been struggling for a week as well. Reinstalls, codec checks, cleaning my computer etc. etc.. turning out that newer versions of 23 and 24 contain some error causing problems importing AVI. 

Now installer 23.6.0 (because I need to be able to capture videos) and 24.1.0 (for newer features). Those work perfectly again.

Hopefully soon a fix is found and released.

[juliend84605890]

Yes it's a disaster how Adobe totally broke .avi file workflows in Windows.
When you call them, they blame your computer, but it's doing it on all my machines, when there never was any problem with .avi files my end (be it DV, Grassvalley HQX, Blackmagic Mjpeg or any other avi based codec)

[Kevin-Monahan]

Hello @jand26960867, @juliend84605890, and @Esther34016786ul67,

Thanks for the reports, folks. I looked into any bugs filed with the key phrase "avi," and a couple of bugs came up in the search. They appear to be fixed in Premiere Pro Beta (24.6). Perhaps these bugs are the ones ruining your workflow.

Can you try out the beta version to see if there might be a fix on the horizon in the stable version? If you have a moment, check it out. You can run these versions side by side without issues. Let me know if you need help getting the beta installed. I would love to get your feedback. I hope this will work for you. Please take care and have a great weekend.

Thanks,
Kevin

[vanlazarus2013]

Yup, one of the Premiere versions earlier this year totally broke AVI imports.... They can be imported but it takes MINUTES to import one file.  It's completely destroyed our ability to use the new versions of Premiere for our business workflow.  Adobe keeps on breaking things with new versions and this is a deal breaker.  I'll look into the beta version that Kevin mentions to see if this massive bug is fixed in that version.

[wayneg1982]

Is there any further update on this? one sugestion below was the 24.6 update but i have that and my machine is just terribly slow with AVI files, i have a massive archive of footage that i can no longer work with because every time i try to do anything it takes minutes to do anything that should take seconds! 

[juliend84605890]

My head is melted with this. 
It has been going on for well over a year or two.
Will adobe fix this bug with avi files in Premiere and Adobe Media Encoder on windows?
Whether it is microsoft DV codec, Mjeg blackmagic avi, HQX fine (Grassvalley/Edius) or uncompressed avi (no codec), it's just freezing the software for ages until the file is ingested. 
Then when reopening a project in premiere, the circle on the top right hand corner is trying to locate the file forever. 

Might have something to do with the drive the file is on, as on the desktop, files on local nvme drive seemed to import faster several times, but that's definitely a bug, as a spinning drive with older machines and older versions of Premiere CC (as old as CS6, CC17, CC18), import DV .avi files in a matter of seconds.
@kevin Monaghan

It would be very helpful if you could reach out and reproduce this (should be easy to reproduce) on your end, as we're told that every new update has seemingly "fixed" this when it actually wasn't.
Having to use proxy workflows on older projects is a major pain and not a viable option, especially when Adobe charge as much as they do for a cloud subscription over the years...

[vanlazarus2013]

When is Adobe going to fix this massive problem?  It forces my staff to keep 2 versions of Premiere on their workstations. One pre-AVI bug, and one post-AVI bug.  This is software that we pay every month for and this critical bug hasn't been fixed in over a year.  Can someone from Adobe please give us an update?  This bug is super easy to recreate!

[rohan_7852]

The newer versions of PP are very disappointing. AVI files are virtually unsupported with the time taken to load. Steading a file takes ages as well as a host of other issues when compared to the older versions of PP. Adobe add a lot of junk to justify their yearly subscription. I like using an older version of PP (6.5) It’s extremely fast to edit with. Unfortunately its impossible to get a download from Adobe as they want you to use their newer bloated versions. I would still pay their yearly subscription if they allowed me to use these faster older programs. I think a lot of people are leaving Adobe because of these issues. Also I think the engineers who design these programs actually don’t do any editing. After editing every genre for around 25 years from the very start of PP they still haven’t changed the designed when importing clips. So much real estate is wasted by putting the ikon for creating a timeline to the far right of the slider that shrinks the file ikons. If you did a survey of how many editors user this slider to expand or contract your imported file ikons my bet it would be less than 1% of editors. If you want to respond to this comment please email me at gb @ dop.net.au as I seldom use the forum.