Essential graphics template search/filter function not working

[Bryantseng_SHOPLINE]

When I use the search/filter funtion in Essential Graphics, it does not work.

In the attachments, you can see I have multiple MOGRT preset with the name including "Title", but when i search "Title" nothing shows up.

Sure I can still use the MOGRT preset, however since I have a lot of presets installed, I dont want to be scrolling for a long time to fine the one I want to use.

Has anyone encountered the same issue? If so, how did you solved this?

Thanks a ton!

[Ömer30968449mpj9]

No previews in the essential graphics section of premiere pro 

How can I fix

[Ged_Traynor]

@Ömer30968449mpj9 this is the Photoshop forum, try the Premiere Pro forum

[jane-e]

Moved to Premiere Pro.

Jane

[Peru Bob]

Do they show if you hover over them or click them?

[Ömer30968449mpj9]

no it doesnt seem 

[Ömer30968449mpj9]

sorry tx

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

[Deniz321626535m2p]

Hello,

I cannot preview ready-made templates in the Essential Graphics section of the Premiere Pro program.

[Kevin-Monahan]

Can you show us a screenshot of this issue, @Deniz321626535m2p? Hope we can help!

Thanks,
Kevin

[Deniz321626535m2p]

Hello Kevin,

Of Course , I added

Thank you

Deniz

 

[Kevin-Monahan]

Hi @Deniz321626535m2p,

Thanks for the screenshot. I do not see the same issue with my computer. When was the last time you were able to see the assets? Have you tried reinstalling the application? Try it. Let me know if that helps.

Thanks,
Kevin

[Deniz321626535m2p]

Hi Kevin,

When was the last time you were able to see the assets?

Actually, changeded  my computer ,This problem occurred.

Have you tried reinstalling the application?

Yes,I did but ıt didnt work

only , I coulnt browse section(my templates) but I can see adobe stock

 

[Kevin-Monahan]

Hi @Deniz321626535m2p,

What kind of subscription do you have? Is it an educational or enterprise one? You might find the solution in this thread: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-... Can you have a look? Let us know what happens.

Thanks,
Kevin

[Deniz321626535m2p]

Hello kevin,

 Educational .

I think ı have different problem issue. 

I don't get any errors, I just can't see the preview of the graphics in the program.

 

[Kevin-Monahan]

Hi @Deniz321626535m2p,

Ah, I see. Thanks for the info. So you can add the templates to the Timeline but you just don't see the previews. Is that the issue? Let me dig into that issue a bit more and see what I can find. In the meantime, contact the IT Admin for your school and file a bug. They can take it up with Adobe Enterprise support to solve your issue, as well. I hope the info helps and keep us in the loop.

Thanks,
Kevin

[Eyedrone]

Hi all,

installed 24 (build 58) on PC Windows. Everything works fine except for the preview of thumbnails in Essential Graphics. The strange thing is that I can't see them in 'My Thumbnails,' but they work perfectly in Adobe Stock thumbnails. I've also tried uninstalling and reinstalling Premiere Pro 24, but the issue persists. They were working in the previous version. Any ideas on how to solve the problem? I have many mogrts that I've created with AE for my projects, and not having visual previews slows down my workflow significantly. Thanks in advance for any valuable advice on this.

[Felix34172337zg0t]

Since a windows update I think, essential graphics preview will not show thumbnail or motion preview in the list(Adobe originals and third party ones). I deleted all .mogrt files and replaced them but still not shown preview. 

 

[Theresa Rostek]

Hi @Felix34172337zg0t,

Sorry that's happening to you. Can you tell me the following:

• Premiere Pro version number
• Operating system with version number
• Does the mogrt load correctly in the Program monitor after applying it to the timeline?
• Do you have enough memory on disk?

Next steps:

• Check if your GPU driver needs to be updated
• Try deleting the media cache

Thanks!
Theresa

[Felix34172337zg0t]

Thanks for your response. Little side info: the problem exists since about 4 or 5 months. In the between time i also updated Premiere Pro.

Premiere Pro Version is 24.1.0

Operating system is Windows 10 Home version 22H2

When i drop mogrt presets on the timeline they work normally and i can edit them as usual.

Memory on c:// is 55gb and on d:// 230gb.

GPU driver has the latest update.

I deleted media cache in Premiere Pro and manually in the common folder.

Nothing works.

Many thanks for your help.

[Theresa Rostek]

Thanks for your quick response @Felix34172337zg0t! Several users have seen this issue, but we've been unable to reproduce it in-house so far.

Could you

• Tell me what your GPU is
• Shut down Premiere Pro.
• Go to the following directory (swap out Your Computer Name to your computer's name)

C:\Users\Your Computer Name\AppData\Local\Temp\ProBrowser

• Tell me if the thumbnails in there are black or not
• Delete all of the thumbnail files
• Leave the folder open and move it to another monitor to watch it
• Launch Premiere Pro
• Open the Essential Graphics panel

Did the folder re-populate with thumbnails? Are the thumbnails still black?

Theresa

[Felix34172337zg0t]

My GPU is NVIDIA GeForce RTX 2080 SUPER.

I tried to follow your steps but the name of the folder ,,my computers name'' (in my case it's called,,Felix Mühlberg '')can't be changed.  

I opened up the folder ,,ProBrowser'' but it's empty. 

Thank you so much for your help. 

[Theresa Rostek]

Thanks for the information! This is helpful info for us to diagnose what's going on. I'll keep you updated.

Theresa

[Kartika Rawat]

Hi there!

Sorry about the trouble. Which version of AE did you use to create graphics? For testing, can you try creating a new template with the latest version of AE and see if that can be seen in thumbnails?

Let us know how it goes.

Thanks,

KR

[Theresa Rostek]

Hi @Felix34172337zg0t,

We've been able to replicate the issue and are working on a fix. Thanks so much for bringing it to our attention and providing detailed information.

The workaround in the meantime would be to change your Windows User Account to change the character with the umlaut to a non-special character (a-z 0-9).

Best,

Theresa

[Rafał34643986vk25]

As in description, preview of titles from essential graphics window not working (blank)

Latest version of Premiere PRO: 24.1.0 (build 85)

Please help me, this is very important. Attaching screenshot. Not working also with stock titles.

Best Regards