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File browser on windows (for import or export) soft lock Premiere

Community Beginner ,
Dec 03, 2024 Dec 03, 2024

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So, bside many other bugs on V25 (like tons of problem on the relink media)
I encounter a very disturbing problem on WINDOWS.

When I open the file explorer window from inside premier, like when I wanna importa I file by double clicking the bin background, or trying to choose a folder to export my files, it locks the prgram.
what happens as I understand, it open the browse window but somewhere behind the program, or in a different way that its invisible, and there is nothing to do.
Clickong anywhere just makes the windows beep sound (like when this window is open and you click somewhere), and any key dotn do anything, not escape enter etc. so no way to go back to the program, close it or do anything. i have to force close it.

IT happens to me on two computers, about 3 out of 5 of the times I try to import or export.

Please fix it ASAP, its a huge time waste

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TOPICS
Export , Import and ingest , Performance or Stability , User experience or interface

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correct answers 1 Pinned Reply

Adobe Employee , Dec 05, 2024 Dec 05, 2024

Hi @Ofri Goldshtein ABP ,

Welcome to the Premiere Pro forums! We are happy to see you here and contributing to the community. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

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3 Comments
Adobe Employee ,
Dec 05, 2024 Dec 05, 2024

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Hi @Ofri Goldshtein ABP ,

Welcome to the Premiere Pro forums! We are happy to see you here and contributing to the community. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

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LEGEND ,
Dec 05, 2024 Dec 05, 2024

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No issues here, 25.1 on Ryzen 3960x 128GB RAM and 2080Ti on Win 10.

 

What's your rig and OS?

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Community Beginner ,
Dec 05, 2024 Dec 05, 2024

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LATEST
Happened on two laptops, both win11
Both with rtx3070
One with 11800
The other 12700
Orh with 32gb of ram.

Browsing internal or external drives on few different projects.

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