Fonts won't load unless Creative Cloud desktop is open

[michaeld82340534]

ONLY if I open Creative Cloud first and keep it running, and then open Premiere Pro, will Adobe fonts load correctly in Premiere Pro.

Premiere Pro 24.3.0 (build 59)

Processor: 13th Gen Intel(R) Core(TM) i9-13900K, 3000 Mhz, 24 Core(s), 32 Logical Processor(s)

GPU: NVIDIA GeForce RTX 4090

Installed Physical Memory (RAM) 64.0 GB 3400MHz

Internal SSD: addlink M.2 PCIE G3x4 NVMe 1TB

Project SSD: Samsung SSD 980 PRO 2TB

Microsoft Windows 11 Pro

1) Open Premiere Pro

2) Fonts have not loaded and instead defaulted to a random font. 

3) If I quit Premiere Pro and open again, the issue is persisting. 

Work Around

4) Close Premiere Pro

5) Open Creative Cloud Desktop

6) Re-open Premiere Pro.   

The font now have loaded correctly. 

So Adobe synced fonts only load with Creative Cloud running. 

[Kevin-Monahan]

Hi @michaeld82340534,

I'm Kevin from support. I'm one of the moderators here. Thanks for the bug report and the information you gave. Unfortunately, I could not reproduce the issue.

While we wait for a response from developers, we can try to troubleshoot.

• Try creating a new project and see if the behavior is the same.
• Try updating Adobe Premiere Pro.

Let the community know if either of these things worked for you. More information about your media, your workflow, and the fonts you are using might help the team. Supplying devs with a copy of your project file would also help.

I hope we can assist you in solving this issue ASAP. I am sorry for the frustration on this bug.

Thanks!
Kevin

[skydog_3487]

I've also been having the same issue over the last month or so with the same workaround.

Running Version 23.6.5 (Build 2) on windows.

Premiere Pro 23.6.5 (build 2)

Processor:

CPU Intel(R) Xeon(R) Gold 6246R CPU @ 3.40GHz Cores: 16 Logical processors: 32 

GPU:NVIDIA Quadro RTX 5000

Installed Physical Memory (RAM) 96.0 GB

Windows 10 Enterprise

[Kevin-Monahan]

Hi @skydog_3487,

Thanks for the note. Can you please try the latest version of Premiere Pro to see if the bug is fixed? You can install them side-by-side. Ensure your Creative Cloud preferences are set correctly, as the default may have changed recently. Let the community know if the issue is solved using the current version. If not, you can also install and run Premiere Pro Beta to see if any bugs are fixed. Sorry for the frustration on this.

Cheers,
Kevin

[Turnbill Photos]

I am having the same issue as OP.

Premiere Pro 24.4.1 (build 2)

Processor 12th Gen Intel(R) Core(TM) i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)
GPU: Name NVIDIA GeForce RTX 4060 Ti

Installed Physical Memory (RAM) 64.0 GB

MS Windows 11

[Kevin-Monahan]

Hello @Turnbill Photos,

Can you see if the situation is improved with v. 24.6. Ensure that the media cache is deleted. Press Shift at launch for the Reset Options dialog box. That's the best way to delete the cache. I hope it works for you.

Thanks,
Kevin