P: Detailed Report: Premiere Pro 2024 has Some Severe UI Issues

[Aiden Soave]

First of all, Apologies I recently made a post about this before but i thought it was rushed and i feel i can explain this issue at a lot more detail. As there is multiple issues i shall split this post into several sections (Please Check Last Section For Technical Specifications And Other Notes On My Tests)

Premiere Pro 2024 has Some Severe UI Issues. (Beta Included)
READ THIS :
THIS IS A MASTER THREAD FOR THIS ISSUE. WHERE I WILL BE POSTING EVERY SINGLE FINDING I POSSIBLY CAN. IF YOU SEE THIS POST AND ARE SUFFERING FROM THIS ISSUE PLEASE HIT UPVOTE. 
AND COMMENT YOUR PC SPECS AND SPECIFICS ON YOUR EXPERIENCES. EVEN IF YOU HAVE NOTHING TO ADD JUST A COMMENT SAYING THAT YOU ARE EXPERIENCING THIS BUG IS ENOUGH TO PUSH MORE TOWARDS A FIX. IF YOU FIND ANYONE EXPERIENCING THIS BUG ALSO IN ANOTHER FORM PLEASE REDIRECT THEM HERE SO THEY CAN COMMENT AND WE CAN HAVE ONE SPACE FOR THIS ISSUE AND EVERYONE EXPEIRIENCING IT. 
REGULAR UPDATES ON MY FINDINGS ON THIS BUG WILL BE DOCUMENTED HERE ALSO. 

ISSUE: Timeline Zooming__________________________________

In Premiere The Timeline Can Be Used To Zoom into Specified Areas Of The Timeline For Precise Adjustments. Or Zoomed Out to See More Of The Project Done By Either The Scroll Wheel. Or The Zoom Bar On The Ui Located At The Bottom Of The Timeline Panel

Also Doing This In Premiere 2024 Is No Longer Usable

This Feature Also Drops To 1 Frame Per 3 Seconds. 

Unlike Issue One, This Issue DOES subside if the timeline isnt as complex. This includes zooming in

BUT Once The Timeline Is Zoomed Out Fully. And it has to draw ALL the Timeline Items. It Drops To 1 Frame Per 3 minutes.

The Testing Sequence i used had thousands of audio tracks, video tracks and clips and Was Used Across Multiple Versions Of Premiere Pro From 2018 -> 2023 -> Beta

NOTE: ON THE TEST PROJECT I ALSO DISABLED EVERYTHING WITHIN THE GEAR ICON OF THE TIMELINE TO MAKE SURE IT WASNT AN ISSUE WITH AUDIO WAVES OR ANOTHER ELEMENT THATS DREW ONTO CLIPS ON THE TIMELINE. AND IT MADE LITTLE TO NO CHANGE WHAT SO EVER TO THE PERFORMANCE OF THIS FEATURE.

Premiere Pro CC 2023 Build 23.2

The Results In This Version Were Perfect. The Zooming On The Timeline Worked and ran at about 10/20 frames Per Second and doesnt slow down REGARDLESS of the audio or video clip quantity
I Would Consider This a Usable Standard For Premiere
This Result Is the Same in my Tests From CC 2018 -> CC 2023 Build 23.2

Premiere Pro CC 2023 Build 23.3

Timeline Performance Differs For The First Time Since 2018 Here. Going from 20 Fps on Zooming Out. To 7/10 fps zooming out.
This Is Still Usable BUT WORSE
[i cant seem to find an online backup for the change notes of build 23.3. so i cannot analyse them to see what change could have caused this issue to start.]

Premiere Pro CC 2023 Build 23.5

Timeline Performance Becomes What It Is Today.

1 Frame Per 3 Seconds. This Continues To Produce The Same Results If Not Worse Through to The Latest 2024 Build To Even Beta

TECHNICAL SPECIFICATIONS_______________________________

These Tests Were Done Apon 2 Machines. Both Running FRESH installs Of Windows 11 Pro. With ALL Drivers Up To Date. And Windows Also Up To Date


MACHINE 1 
Processor          : RYZEN 9 5950X (Chipset Drivers Up To Date)
Ram                   : G.SKILL F4-3600C17D-32GTZR 64 GB (16 GB x 4 DUAL CHANNEL) (XMP ENABLED)

Drive 1                : Samsung 980 1 TB NVMe M.2 3500MB/s (MZ-V8V1T0BW) 
Drive 2               : Crucial P5 2TB CT2000P5SSD8 NVMe M.2 3400MB/s
Motherboard    : MSI MPG X570 GAMING EDGE WIFI (BIOS + DRIVERS UP TO DATE)
GPU                   :  PALIT NVIDIA RTX 3080 (Studio Driver : 551.61 AND TESTED 528.49)

MACHINE 2

Processor          : Intel Core i7 8750H (Chipset Drivers Up To Date)
Ram                   :  32gb Ram

Drive 1                : SABRENT M.2 NVMe SSD 2TB 3200 MB/s (SB-RKTQ-2TB)
Motherboard    : N/A (BIOS + DRIVERS UP TO DATE)
GPU                   :  1070 Max-Q (Studio Driver : 551.61)

FIX ATTEMPTS___________________________________________

Monitor : Issue Did Not Fix Using A Non GSYNC Monitor, Or A 60Hz/120hz/144hz/240hz Monitor, nor did anything change on a resolution change from 16:9 or 21:9 even 32:9. the only thing that showed any difference was if the overall screen resolution was smaller. as there was less pixels for the timeline to render. as premiere stopped showing cuts sooner.

Nvidia Control Panel : 

• Threaded Optimisation : No Change
• Power Management Mode : No Change
  
• Low Latency Mode : No Change
  

Nvidia Drivers :
Alternate Drivers Other Than The Most Recent Studio-551.61 Only Produced Worse Effects.

Mouse Polling Rate:
This DID HELP ALL Versions of Premiere. But The Issue Still Persists Regardless. Just Slighty Faster Across The Board. moving polling rate from 1000 to 125 via the razer synapse app.

GPU SETTINGS : 

• Hardware-Accelerated GPU Scheduling - No Change
• Optimised For Windows Games - No Change
  

Windows Startup:
Every Unneeded service was disabled and startup programs were all disabled. i even booted into safe mode to see if the issue persisted and it did.

Premiere Pro Memory:
Set it as low as it could go and as high. and no change was seen

Operating System: 
i havent tested windows 10 for the same effects but my comment on this is, its most likely the same.
i have been told on mac its not an issue. but windows 11 it is. i cannot test as i dont have a mac.

Fresh Installs: 
DDU was used every time to install GPU Drivers
Both Machines Have Been FULLY Reset Twice During These Tests.

Power Plan:
No Change When Changing To ANY Power Plan.

Footage Type:
ProRes422 
Audio Is Uncompressed 32bit 48k

Audio Settings: Setting Input To None Did Nothing.
growing files made no change.

Unsure to whats causing this. but im hoping it can either be patched soon or in some way have a solution so i can get this video to my employer soon... without having to use outdated versions of premiere.
ive attached a video below showing the issues. in comparison to 2022



EDIT:
A fresh windows install with nothing on it other than gpu drivers. chipset drivers and premiere still shows the same results
SO I'VE ATTACHED MY TEST PROJECT. please download premiere 2022 and premiere 2024 with this project and view the differences in timeline performance. the footage will be offline but thats okay as the issue is specific to rendering items on the timeline, NOT the videos themselves

[Aiden Soave]

Hello @Aiden Soave,

Thanks for the detailed post. I hope the team can get to the bottom of this nagging bug. I have seen it from others but cannot reproduce the error myself. I have an 11th-generation Intel CPU and an NVIDIA GPU at my home studio, so I must ask the engineering staff to further troubleshoot this problem (I'm not on the Premiere Pro development team, sorry).

I do think the information you gave and others seeing similar issues in the threads you provided is proof enough tha

[scrozier]

I feel like it doesn't really need repeating but there are a host of issues if you use different display scaling between two monitors.  

Main monitor is a dell U3014 2560x1600 (man I wish soomeone would make 16x10 displays again) 

Second Monitor Dell UHD 3840x2160 @ 150% scaling 

Any time a secondary panel touches the secondary monitor transmit breaks. Even trying to fullscreen video on the main monitor breaks. Also the UI doesn't scale when moving the main app windows between monitors. For example, after effects remains sharp regardless of the monitor it is on but moving premiere to a secondary monitor everything goes soft. If the 4K monitor is set as main and you move it over to the other monitor its soft etc etc etc. 

Its been this way since the dawn of time and has alway driven me crazy. 

[R Neil Haugen]

As no one simply remembers what anyone else has posted about, a comment needs some details and context to be at all usable.

I've got 3 monitors running 100%, a fourth UHD at 200%, and have no issues.

BUT ... yes, if one line of pixels from one monitor should for any reason stray over onto another, it's nuts.

And that needs fixing.

[scrozier]

Lets just say I would expect it to be a known issue by now and its mind boggling how long it has been broken like this. 

[R Neil Haugen]

There are several million daily users of PrPro. It's a huge userbase.

Most of those several million are working away without any issue. Some aren't. At what level of "perfect" do you release anything? That's the question they always have.

There will never be a perfect release for everyone. Ain't gonna happen in this universe. Which is why they went to the public beta program, which all users can install alongside the shipping versions. And test.

And there's the beta forum for posting about how it works on your system. That's one method where they are trying to get as wide a feedback as possible.

[Aiden Soave]

2 THINGS!

number 1. although i understand this issue is very dependable on adobe to fix can we make sure not to make any targetted comments towards adobe. not only is it rude. but also adobe are the ones that fix this and nothing is going to demotivate them more than saying negitive things about adobe. now i do understand things are going slower than we want but thats just how these companies work

2, after taking a holiday and coming back. beta has seen about a 10/20ms gain in speed. which is NOTHING. not noticable at all
but its better than a worsening

[Selgy]

Hello, Thanks you for your hard work, i tried also to figured this out on my own and try so many thing and even with my optimized workflow and system, i still have laggy zooming when i have a lot of cuts. And i still do on the new 24.5 😞

[Ron Rigler]

@Selgy sorry for the inconvenience. We would appreciate more details on your system configuration and the sequence that you are having trouble with. There are so many factors that can play into performance issues like this. It could be related to your monitor setup and resolutions, GPU firmware, third party extensions or plugins, media formats, timeline complexity, and so much more.

[Selgy]

Here is my timeline right now, when it's zoomout like this, the timeline is at low fps and i zoom all the way in, it's way smoother. even when i only had the cut done, it was laggy, not matter if i add effects or other footage.
All my footage all are Transcode in Dnx or ProRes.
All my drivers are updated, i run on the last Nvdia Studio drivers on both computers ( home and office )
I have 2 differents setup with the exact same bug.
PC 1:
AMD Ryzen 3600x
Nvidia 3060
Dual screen monitor at 1080p (144hz and 75hz)
Only Nvme disk
PC2:
AMD Ryzen 5950x
NVDIA 3080Ti
Only Nvme disk

For the third party, i only use Excalibur and copy pasta and when i remove those it's still laggy when there is a lot of cut on showing on the screen. 
i can definitely send a export of my msinfo32 in private message if it can help.

[johnpooley3]

FWIW I work in an environment with dozens of clients editing on HP machines with and without Nvidia cards, some using Microsoft RDP, and I have not observed or heard of this behavior. However, I am aware of a GUI bug with the timeline that has existed for numerous versions (first reported to me July 2021) whereby the timeline panel GUI will not update when you drag something on the timeline until you go to and click on a Menu Bar item such as File or Edit. This bug is DVARC-1120 and it still occurs intermittantly and is alleviated by creating a new project. Adobe, including Kevin Monahan, please check on that bug number and consider whether an attempted fix for that bug may have caused the issue OP is reporting. 

[Kevin-Monahan]

Hi @johnpooley3,

I have asked the developers to respond. In the future, kindly use the "@" sign with my screen name to call my attention to anything; otherwise, I may miss the question. I hope you're well.

Thanks,

Kevin

[jackh74075818]

@the_dudes can confirm closing effects control panel instantly fixed timeline scrubbing from 3 second a click to instant scrubing

Spec: PP 24.5 Ryzen TR 1920x, RTX 260 SUPER, 32GB RAM

[Ron Rigler]

@jackh74075818 or @the_dudes can you share more deatils? What scale resolution is your monitor[s] and are you using Display Scaling? Does the slowdown occur without a clip selected? If clips are selected, can you share what effects are applied and if the are keyframed? Does it occur in other Workspaces? Maybe you can share a picture of your timeline. I appreciate your feedback. 

[Aiden Soave]

To Update on this. timeline refresh is getting a bit better. things are definetly progressing in the right direction. but i think the bug whatever it is. still exists and i think its a hardware issue. 
SOMETHING in some ryzen and/or Nvidia hardware maybe even ram no idea. something in the hardware is failing with the Graphical Drawing system for on screen GUI.

https://community.adobe.com/t5/premiere-pro-bugs/timeline-doesn-t-refresh-any-gui/idc-p/14835264#M34...
this post here has very simular hardware and specs and is also another issue to do with timeline refreshing.
my main point here is theres clearly something wrong with the hardware software bridge. and patching around it might fix some thing and make things better but the issue is still there.

i can confirm what the guy said in the thread linked above though. changing the graphics panel fixes this issue
but i recon its to do with the amount on screen rendered when the graphics panel is open. which is the same issue as when the timeline was too stuffed

[the_dudes]

@Ron RiglerI have prepared a whole set of info and screenrecordings over here: https://community.adobe.com/t5/premiere-pro-bugs/pp-2024-persisting-selective-ui-freezes/idc-p/14735...

[Aiden Soave]

to update. ive recently bought a macbook pro M1 pro. that is nowhere near as powerful as my pc
definetly not in ram. 32gb vs 128gb

but it runs smoothly. same footage, Same display, Same layout.
hell i even moved over all my preferences. so all thats the same
it just works?