P: Premiere Pro 24 issue with the GPU on Macbooks Video Preview

[maxp45543188]

This is happening on all of my premiere pro projects. Started when I updated to Premiere 2024. When I look at a video in either source or the timeline, it glitches (see photo). I haven't found anyway to view my footage. The only way to see the real video is by playing the video. This makes it impossible to color correct or colorgrade footage. Please help fix this, it basically is preventing me from editing. 

Premiere Pro 24.3

2019 MacBook MacOS Sonoma 14.4.1

[KY Educator]

I started work project yesterday and when I opened back up this morning, the previews of content are gone, and in their places is this weird snow/static that moves when I hover my mouse over the project. As soon as I click to edit or move an object, things return to normal. I've restarted the program, but now it remains. I'm on an up to date Mac, using up-to-date Premiere.

See video for example.

[Ishan Y]

Hi there,

I'm sorry to hear you're experiencing this issue. Are you on a Windows or a macOS system? If you have a discreet GPU in your system, please check for driver updates. This issue might be caused by outdated or corrupt GPU drivers.

If you have any plugins installed, please temporarily disable them (Here's how).

If updating drivers and disabling plugins does not help, please also share your current Premiere Pro version, system specifications (OS, OS version, CPU, GPU, RAM) and your media properties (Project Panel > Right-click on source file > Properties). 

Post moved to Discussions for troubleshooting. 

Thanks,

Ishan

[britterbritz]

I am having the same problem. But it happens when I layer other videos on top. I temporarily disabled any plug ins. Still a problem.

[Aidan307513953s50]

I've having the same problem with mp4's, and I haven't been able to find identical posts in the forum. The only temporary fix I've found is to restart my computer, but that can definitely be a hassle

[Kevin-Monahan]

Hello, @Matt355060660208, @Aidan307513953s50, @Grant22069765aq46, and others on the thread,
Thanks for providing details about this bug. I've seen it more regularly as of late. I have asked the developers to take a look. I'll have to ask for your patience as I try to learn more about what's happening here. I am very sorry for the frustration.

Take Care,
Kevin

[Giuliano37629248uf02]

I have  the same problem and also I guess we have the same Macbook. Did you resolve?

 

[Giuliano37629248uf02]

Over the past three months, I have noticed drastic slowdowns on my 2019 MacBook Pro i9, 15-inch, especially when editing my videos with Premiere Pro. After working for a while, it starts to slow down and the preview screen shows a green screen or a glitched screen instead of my video preview (I have attached some example photos/videos).

I have tried formatting my computer, restoring everything, reinstalling the system, uninstalling and reinstalling Premiere, rolling back to previous versions of Premiere, and disabling all plugins in Premiere, but nothing has worked. Additionally, I have taken my MacBook to Apple centers for diagnostics multiple times, and according to their tests, the computer is perfect, with no anomalies or damage, and everything appears to be functioning perfectly.

I also try to switch in "rendering": "solo software mercury playback engine" when I put that, to edit take me a lot of time, also to expoter like 5 time more to export a little project but export in that wat I see the video well, without any problem.

Premiere Pro 24.3

2019 MacBook MacOS Sonoma 14.4.1

Has anyone else experienced similar problems?

   

   

  

[Giuliano37629248uf02]

Me as well I have the same problem from like 2/3 month in Premiere Pro. When I edit, when I export and also when I make proxies by media encoder I always get that screen.
I'm using a Macbook Pro 2019, I9, 32gb Ram with last firmware of Sonoma.

 

 

[alfonso luiss2694709]

Did you find a solituin to this? I'm having the same problem here

[Carlos Ziade]

Adobe Team is investigating as mentioned by Kevin Monahan

[bparch]

Definitely dealing with the same thing!

[Kevin-Monahan]

Hello @Giuliano37629248uf02,

Thanks for the bug report. I looked at your specs, and your system requirements show that your GPU needs 2GB of VRAM. Your iGPU only has 1536MB of VRAM. That could be at the heart of your issue. [UPDATE 8-5-24: I checked with engineering, and they said the iGPU having 1536MB of VRAM should still work and is not the issue.]

Try transcoding the H.264 and HEVC footage to an editing codec, like ProRes or ProRes LT. You can also try reducing the amount of GPU-accelerated effects. By doing one or both of these things, your workflow should be a lot smoother.

My other advice is to invest in a newer computer. The one you have is now five years old, which is about the time when most editors update hardware to remain current with system requirements.

I hope these ideas help you with this issue. Let the community know how it goes.

Thanks,
Kevin

[Giuliano37629248uf02]

Thanks Kevin. I mean is also strange because right now I'm working with my old laptop (Asus) like I bought that 6 years ago and in Premiere working better with this old laptop. Same version of Premiere but working with a much older and less powerful computer and working better, that's why I say it's strange, as if it were a bug. Anyway thanks for reply the question and also I will try to do that, do you know how I can do that you say from Premiere Pro? Thanks 🙏 

[Kevin-Monahan]

Hi @Giuliano37629248uf02

Thanks for the reply. You have made an interesting comparison between the two computers. If you could tell me the specs of the PC, that may help me find a solution for you. Knowing more about the media would also help, as would a test with any non-H.264/HEVC media.

Take Care,
Kevin

[Giuliano37629248uf02]

[Fraser37828412a69t]

This  keeps happening to my footage. It doesnt make sense as it plays fine outside of premiere...

[Ann Bens]

Know issue: team is working on this.

[Kevin-Monahan]

Hi @Giuliano37629248uf02,

I looked at your screenshots more carefully. It looks like you are experiencing a known bug others are having with that particular Mac and specific formats. You may want to roll back a version until the team finds a fix. You can also try a different format, like ProRes LT. I hope the advice helps.

While long in the tooth, your PC has Quick Sync onboard, so H.264 handling is pretty good, even on these older rigs. I hope to assist you more, so come back with any questions.

Thanks,
Kevin

[Giraso]

Thanks Kevin. So do you confirm that is like a bug of Premiere Pro who cause that and is not a problem of Macbook, right?

[Nikola37858164eycw]

 Hello, what is wrong with the preview, please???

[Ann Bens]

Known issue: team is working in this issue.

[steven37869960omi3]

This has been a huge pain the last couple of days - It's also happening to me. I got a reply on X.com about the GPU glitch
"It is a bug with older Macs with an underpowered iGPU with only 1536MB VRAM. The system requirement is 2 GB. Please upvote this bug report: adobe.ly/4aSg9z4. You may want to transcode to ProRes LT or another format for now"
Hope this helps anyone else

[Giuliano37629248uf02]

do you know how can I do this? I guess you can do that in Premiere Pro?

[Giuliano37629248uf02]

Still invastigatin?

[R Neil Haugen]

Apparently. I've seen something on the Resolve forum where some users were noting issues with certain Macs and certain times. I'm not sure exactly what the subset that get this is, but wow, that's impossible to work with.

So as some users have that both with Resolve as well as PrPro, there's something in the GPU/graphics system that is bugging on whatever it is.