Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
10

P: ProRes RAW will not play correctly on a Windows computer with an AMD GPU.

Community Beginner ,
Mar 13, 2023 Mar 13, 2023

I am attempting to view, decode, and edit with ProRes RAW footage taken on an Atomos Ninja V in Premiere Pro. and I cannot get it to decode even after installing the decoder from Apple. I have tested different drivers, different Windows updates and versions, and I am beginning to think, especially after research, that it is an issue with AMD GPUs. I am using an RX 6800 with Ryzen 5 5600, 32GB DDR4-3600, and Windows 11.  Please help!

 

[Mod: updated the title to make the issue easier to find when searching]

Bug Started
TOPICS
Editing and Playback , Import and ingest , Interoperability or 3rd party tools , Performance or Stability
18.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Mar 29, 2024 Mar 29, 2024

Hi all, 

 

We are aware of this problem. Currently, ProRes RAW playback on Windows does not work for customers with AMD GPUs, either integrated or discreet GPUs. We don't have an estimate for a fix yet but as soon as we do, we will update this post. The issue is listed in our Known Issues.) This is an issue that is on Adobe's side to fix. 

 

Customers who have a computer with an AMD CPU and an Nvidia GPU may find that disabling the AMD CPU's integrated GPU is a workaround to this issue.

 

Regard

...
Status Started
Translate
replies 143 Replies 143
142 Comments
Community Beginner ,
Sep 06, 2024 Sep 06, 2024

I returned my AMD gpu back and solved the issue imediatly, it's a driver error. Untill they patch it this will keep happening. Really tried to go all team red, but prorez was a crutial part of my workflow. 

Translate
Report
New Here ,
Sep 18, 2024 Sep 18, 2024

I've got an Nvidia GPU and have the same problem. RTX 4080 S

Translate
Report
New Here ,
Nov 15, 2024 Nov 15, 2024

Disabeling the Radon GPU in the device manager finaly fixed the problem. I completely forgot that my ASUS mobo had this. Thanks!

Translate
Report
New Here ,
Nov 15, 2024 Nov 15, 2024
But, now you aren't running your graphics card making the program next to
useless.
Translate
Report
Community Beginner ,
Nov 16, 2024 Nov 16, 2024

I think that you're missing the point. By disabling the integrated Radeon GPU you force the system to use the discreet Nvidia GPU. 

Translate
Report
New Here ,
Apr 14, 2025 Apr 14, 2025

Any update on this issue? I've just built a new computer (AMD 6750), purchased a Sony FX3, and purchased a new Ninja V, all so I can use ProRes Raw, and I've just encountered this roadblock.

Translate
Report
Community Beginner ,
Apr 15, 2025 Apr 15, 2025
They still don't care. The same guys still stonewall for Adobe, too
Translate
Report
Community Beginner ,
Apr 15, 2025 Apr 15, 2025

If it's still happening, they haven't fixed the encoding problem. Return your AMD gpu and fork over the cash for a green one. I got a baselinett 4070 to from msi with the same components. 4K 30 playback on ProRes raw full quality no issues. 

Translate
Report
LEGEND ,
Apr 15, 2025 Apr 15, 2025

Does Puget systems have any papers on AMD GPUs and ProRes RAW on their site? They tend to have created data on a lot of these things.

Translate
Report
Adobe Employee ,
Apr 15, 2025 Apr 15, 2025

@jerry_1829 the issue has not changed. We do not currently support playback of ProRes RAW media on computers with only an AMD GPU. I'm sorry for the inconvenience. 

 

Regards,

Fergus

Translate
Report
Community Beginner ,
Apr 15, 2025 Apr 15, 2025

Look, there are only two viable platforms for content creation: Apple silicon and Nvidia (not Windows and Mac). If you're good with a desktop, it's the best Nvidia GeForce GPU that you can afford. Period. Those Mac studios are overpriced and under powered. If you need portability, it's a MacBook with the best M-series cpu/GPU that you can afford. Even the best PC laptops have some kind of comprises, of which this AMD GPU + prores big is an example.

 

This is the way it is. We just have to deal with it.

Translate
Report
New Here ,
Apr 15, 2025 Apr 15, 2025

I wish someone told me this in the beginning because now I need to spend a lot of money to fix this problem. My next question is who is dragging their heels, AMD or Adobe?

Translate
Report
Community Beginner ,
Apr 15, 2025 Apr 15, 2025
Hello, person who started the thread here. AMD is *not* the issue, even if
Adobe wants you to think that. I've tested numerous other softwares in
working with ProRes Raw with my RX 6800, and they all worked. It is
specifically Adobe products not allowing computers with AMD GPUs to decode
the footage for some reason.
Translate
Report
New Here ,
Apr 15, 2025 Apr 15, 2025

Thank you. That's great to know. What other video editing software can you recommend that will support prores raw with an AMD gpu?

Translate
Report
New Here ,
Apr 15, 2025 Apr 15, 2025

Thank you for your update. Can you advise if the GeForce RTX 3060 Ti can process ProRes Raw.

Translate
Report
Adobe Employee ,
Apr 15, 2025 Apr 15, 2025

@Lagunaman505 @jerry_1829 I've updated my original response to this issue to make it clearer that this is 100% an Adobe issue. 

 

Regards,

Fergus

Translate
Report
Explorer ,
Jun 23, 2025 Jun 23, 2025
LATEST

@Lagunaman505  @jerry_1829  please consider trying our ProRes RAW for Adobe Premiere plugin: OCTOPUS RAW Studio. We have developed our own highly performant GPU processing pipeline with specific optimised code paths for AMD GPUs, Apple Metal GPUs and NVIDIA GPUs.

Translate
Report