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P: Splitting a caption causes a third, tiny copy to get added to the end

Explorer ,
Jun 19, 2024 Jun 19, 2024

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Selecting a caption and clicking the Split Caption button in the Text > Captions pane is often causing me to get a third copy of the caption get added at the end of split one (now two). It's often very small in the track and only found by seeing it in the Text > Captions list. I'm not sure of any other correlates to this weird behaviour.

 

Version 24.5.0 for Win 11.

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TOPICS
Editing and playback , Effects , Graphics , User experience or interface

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correct answers 2 Pinned Replies

Adobe Employee , Jun 20, 2024 Jun 20, 2024

@Slade34501147ndh9 thank you for reporting this issue. I will share this with the team and hopefully we can resolve this quickly.

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Adobe Employee , Oct 25, 2024 Oct 25, 2024

Hi,

Please provide the developers with more information. See, How do I write a bug report?

 

Thanks,
Kevin

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Adobe Employee ,
Jun 20, 2024 Jun 20, 2024

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@Slade34501147ndh9 thank you for reporting this issue. I will share this with the team and hopefully we can resolve this quickly.

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Adobe Employee ,
Jun 20, 2024 Jun 20, 2024

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Thanks for the bug report, @Slade34501147ndh9! I hope we can help you ASAP.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Adobe Employee ,
Aug 19, 2024 Aug 19, 2024

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The status of this bug report has been updated.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Oct 16, 2024 Oct 16, 2024

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Hello, I’m experiencing an issue while using the subtitle creation tool. After generating the initial subtitles through the transcription function and converting them into draft subtitles, I edit them. Occasionally, some sentences are too long, so I use the "split subtitle" tool to break them into smaller parts. However, the tool often creates a third, seemingly "phantom" subtitle instead of just splitting the subtitle in two. This extra subtitle appears to be a bug and typically occupies an empty slot on the editing timeline. I’ve recorded a screen capture video to demonstrate precisely how this error occurs.

 

I showed how error happens on the attached screen recording file

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Community Expert ,
Oct 16, 2024 Oct 16, 2024

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@Dima Peregon,

 

At least one other user reported this in an earlier version. What version are you using? I was not able to replicate the problem.

 

I can't look up notes. I am displaced because of the hurricane affecting Western North Carolina, and I forgot to bring my laptop back when I went home yesterday briefly.

 

Stan

 

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New Here ,
Oct 16, 2024 Oct 16, 2024

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I’m currently using version 24.6.3, and the bug remains. It was also present in previous versions.

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Community Expert ,
Oct 16, 2024 Oct 16, 2024

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Adobe Employee ,
Oct 25, 2024 Oct 25, 2024

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Hi,

Please provide the developers with more information. See, How do I write a bug report?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Status Needs More Info

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New Here ,
Nov 22, 2024 Nov 22, 2024

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I'm experiencing the same issue, it hasn't been fixed yet. 

I have to manually delete the extra captions and it looks really bad when you miss one. 

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