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Premiere 2024 Playback Grey Dissolve Overlay

New Here ,
May 01, 2024 May 01, 2024

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Hi everyone,

 

I'm an AE, and we recently updated all our Mac systems to the most recent version of Premiere (24.3), and it went well until a couple of weeks ago. A grey overlay appeared in some of the editor's full-screen playback during all the kinds of dissolves (please see the two attached videos for an example). The funny thing is that the grey overlay doesn't appear when the editors export. While we could have the editors not use full-screen playback, that's not an option at my work studio.

 

The first video with the file name PremierePro_FadeExample_Export is a simple export of a couple of clips with dissolves; the grey overlay dissolves are notably nonexistent. 

The other video, PremierePro_FadeExample_Recording, is a recording during full-screen playback with the grey overlay dissolve issue.

 

So far, we've tried the following workarounds:

  • Laying a black color matte works to fix the issue, but asking the editors to do that with every sequence is not possible.
  • Rendering the entire sequence seems to work but is inconsistent. 
  • Busting down a Premiere version also seems to work, but the issue eventually crops up, even down as far as 24.0.

 

We've scoured the settings and have so far come up with nothing. Any help would be greatly appreciated.

 

Please don't hesitate to ask if you have any questions or need me to elaborate. 

 

Thank you!

 

- XP

Bug Unresolved
TOPICS
Editing and playback

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2 Comments
Explorer ,
May 02, 2024 May 02, 2024

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Hi @XenPixel,

Few of things come to mind which you could check:

 

1. What is the playback resolution that the editor is using? Does the grey overlay appear even after using "Full" playback resolution?

 

2. Is the editor working with proxies? If yes, maybe the editor can try toggling proxies off. 

 

3. Does the grey overlay appear even after rendering the sequence (with proxies toggled off) before playback?

 

Hope this can be of some help, let me know if you could resolve the issue.

 

Cheers,

Yash

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Community Expert ,
May 02, 2024 May 02, 2024

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check renderers in both project settings and export settings if exporting in Media Encoder,

Software Only or GPU Accelerated?

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