Premiere crashes when I try to select Preferences/Settings

[Nicolas4Ever]

Hello all,

I am encountering a problem which Adobe, our IT team & myself are having trouble getting to bottom of...

Premiere opens fine and is fully operational in every regard, with the exception of when I try to access the any of Preferences/Settings menus the software crashes.  This occurs with 2024, 2023, & 2022 in a lab of 18 workstations.  I ran CC Cleaner to remove all Adobe instances from the computer and reset the settings, cleaned the cache, & disabled the plugins during the software boot process, but the problem persists.

Some backstory:  I recently updated the lab from Mac Ventura 13.4 to Ventura 13.5.1.  I can not update any higher because the lab is linked to a XSAN storage server and Mac is phasing out XSAN for NAS storage.  I discoved this when I updated to 13.6.3 and only to discover that 13.6 does not support XSAN in any way, so I had to downgrade the lab using a bootable disk with 13.5.1 on it.  I then restored all the computers from a Time Machine back-up made from a station on 13.4 before the update.

Has any one else experienced this or have any ideas regarding solving this problem?  Time is of the essence so any help is greatly appreciated.

Thank you in advance.

-Nicolas

A little backstory

[Nicolas4Ever]

SPECS ON THE COMPUTERS:

(2022) Mac Studio M1 Ultra

64 GB RAM

1 TB SSD

[Bruce Bullis]

Nicolas, 

Based on your detailed description, we think there may have been some cross-version pref contamination. 

A test, to confirm or deny that theory:

After copying your PPro user prefs somewhere safe, try holding Shift while launching PPro, and choose 'Reset app preferences'. 
Hopefully, you can access PPro's prefs without crashing, in the ensuing PPro session...?