Premiere Pro will not import full video (cuts the duration down to max 4:57)

[EPA37152823jkac]

As the title mentioned, I cannot import any video longer than 4:57. Say my video is 10 minutes, even in the import menu it will show 4:57. The original files don't have any issue, and the sequence matched the clips (create sequence from clip). I didn't have this problem a few days ago when I was importing clips from the same harddrive, filmed from the same camera (CanonR50 4K). 

I cleared the media cache, reset premiere pro settings, rebooted my computer, uninstalled and re-installed the app but the problem persists. I don't know if this is a bug or if it's something on my end. How do I fix this problem?

[R Neil Haugen]

Are those spanned files? That the camera splits into those segments on card?

[Bruce Bullis]

My guess is the same as Neil's. 🙂

If you import the media via the Media Browser (instead of drag-n-drop, or File --> import), does PPro see the entire duration? 

[R Neil Haugen]

According to Karl Soule, the Import Page is also good at ingesting spanned media ... select the overall folder, and it will import the spanned clips correctly.