Shortcuts not working and having strange assignments

[AndrewTheGreat]

Something strange is happening with the shortcuts. Premiere Pro 24.6.1, but I've been having this issue for some time with the previous versions.

So, I'm on my timeline and want to go to a gap between clips, I go to the Sequence menu and see this:

So I hit the Shift+3 command and get no response on the timeline. Then it gets to me that this 3 may be a "three" and a "Z" in cyrillic which I also use, so I look at my keyboard and see it's situated on the same key as the english P, so I hit Shift + P and get nothing as well.

Then I go to the hotkeys settings and see there this:

But when I hit this combination in the hotkeys settings window it shows me that Shift + 3 is assigned to Focus to the timeline panel:

I tried resetting both the hotkeys layout and Premiere Pro settings to defaults - in vain. The strange thing is that if I go to the next gap using the menu (Sequence > Go to gap > Next in sequence), despite it having this fake Shift+3 command, it works.

Two questions - is that a bug and how do I "go to next gap" with a hotkey?

And one more thing. In the first sentence I wrote that I've been having this issue for some time. It actually refers to the Shift+~ and just the ~ command which are assigned to maximizing Premiere Pro windows. So, by default - as soon as the settings are reset or Premiere Pro is installed afresh I always see these combinations for them:

This Э letter finds its place on the same key as ~ in the cyrillic layout and until you manually add the tilda like this:

these combinations don't work.

I suppose Adobe should see into this matter, Premiere Pro clearly has issues with language layouts that differ from the english one.

[Kevin-Monahan]

Hi Andrew,

Can we have your system info? See, How do I write a bug report?

Thanks,
Kevin

[AndrewTheGreat]

 Premiere Pro 24.6.1

Windows 11 Pro 23H2 22631.4112

i7-14700K, RTX 4080, 64 Gb Ram, 2 Kingston SSDs (1000+2000Gb), a Seagate BarraCuda 2 TB HDD (all connected directly to the motherboard)

The Video format is irrelevant, the workflow details are described above. 

The main system language is russian, the secondary - english, the third - ukrainian. Premiere Pro and all the other Adobe products including the CC are in english

[Stan Jones]

@AndrewTheGreat,

No ideas to fix this, but thought I'd report my tests.

It sounds like you are resetting your preferences, or otherwise starting with a default keyboard setup with each version? If not, there was a point where the update was replacing some custom settings, and once fixed, you needed to start your custom setup from a fresh default setting.

I'm on Win 10, all English, but with other keyboards set up. I added Russian after I did my initial test.

The default for go to gap is Shift + semicolon. This works, and I can assign it to Shift + keyboard number 3. And I could use it when switched to the Russian keyboard.

Stan

[AndrewTheGreat]

Hi, @Stan Jones

I have my own Premiere Pro keyborad shortcuts profile saved - it only includes an S for Add Edit and F9 an F10 for keyframe interpolation. Plus - once I'd noticed these cyrillic keys ruining the shortcut functions as I described adove - I added the Tilda and Go to Gap shortcuts with the corresponding english letters. Normally once I install\reinstall or update Premiere Pro I choose my profile and work on. This time I also tried resetting the keyboard shortcuts to the Premiere Pro default as well as resetting Premiere Pro settings overall. None helped. I also tried the Shift + semicolon combination - in vain as well. It started to work only after I'd manually assigned this function to a Shift+;

The question is what is these default Shift + 3 and Shift+ Ctrl + 3 combinations, where do they come from, becausethey ARE the default - you get them after a settings reset

[Stan Jones]

Just puzzling. I'd look at an issue in how the keyboard localization is applied. I see no reason for this not to work on your English installation of PR using an English keyboard definition. And it would make sense (even if I wouldn't understand why) if another Keyboard definition did not work.

Needs an expert in that area.

@Kevin-Monahan, tech support chat etc?

Stan

[Kevin-Monahan]

Yeah, @Stan Jones - I think this needs to be debugged by Adobe (Assisted) Support.

@AndrewTheGreat - contact our folks here: https://helpx.adobe.com/contact.html. Be sure to ask for the video queue. See if they can fix it for you. If they can't, let me know, and I'll address your issue. Be sure to tag me by using the "@" and my user name or PM me.

Thanks,
Kevin

[AndrewTheGreat]

@Kevin-Monahan  Aren't you a part of the Adobe team, can't you pass my case to them?

[Stan Jones]

The recommendation is not a referral to the development team, but for you to contact support - and be sure to ask for the video queue. The developers can be very helpful, but their workload demands make it less certain you'll get individual help.

If you don't get the help you need, send Kevin a private message with your case number. And let us know the outcome.

Stan

[AndrewTheGreat]

Hi, @Stan Jones and @Kevin-Monahan 

I tried, spent 2 hours...

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As checked in your account you have active plan Creative Cloud All Apps 100GB may I know what issue you are facing so that I will better help you.

The issue is as follows: in Premiere Pro 24.6.1 there's a shortkey combination for Go to next Gap in the timeline. It does not work. The combination itself is Shift+; But my Premiere Pro shows Ctrl+3 even if I reset the keyboard layout and Premiere Pro preferences. Everytime after Premiere Pro installation or updating I have this Shift+3 combination binded to this function and it never works. So I went to the Premiere Pro shortcut settings and found that even the default settings have only part of all the shortkeys binded. Every time

And this is not the only combination that does not work.

Ankit
Alright, It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.

Right now the Tilda and Ctrl+Tilda don't work either

Ок

Connecting you with a specialist as soon as possible.
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Once again. My OS is in Russian, I have three keyboard layouts - russian (primary), english and ukrainian. 

When I start Premiere Pro with an english keyboard layout, I get this:

The hotkey combination Shift+; WORKS, I can go to the next gap. So does the Shift+Ctrl+; and ` for the full screen toggle.

But if I start Premiere Pro with the russian or ukrainian layout, I get this:

And NEITHER this Shift+; or like it says in the menu Shift+3 or Ctrl+Shift+3 or even the tilda work (shift+3 works as shift+3 - it switches the focus to the timeline window and not goes to the next gap, the tilda DOESN't react at all, so as Ctrl+tilda). And as you can see in the screenshot above in the cyrillic layout half of the bindings are missing. This if the DEFAULT Premiere Pro keyboard shortcuts settings after Premiere Pro's preferences have been reset via the Shift+start the icon and checking all the main checkboxes there:

Anyone please pass this case to the team.

[Stan Jones]

@AndrewTheGreat,

That's pretty painful....

My expectation is that every bug report (this is in the bug report section) is reviewed by developers. If I know of a developer that deals with the area in question (because they have posted here or in the Beta forum), I'll flag the thread (by an @ mention of their name).

I pointed to the chat because I suspect that information about your keyboard setup needs to be investigated. Sorry you got a poor response.

I'm sure Kevin will respond and follow up.

Stan