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The Most Infuriating Text Box Crash of All Time

2 Votes
Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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If you're using the text box feature and your premier keeps crashing, this might be the post for you.

 

I'll keep this very simple. When you create a new textbox and type the letters "fi" in your text box (in my case I was trying to type the word "first") it will crash premier pro. I was adding a subtitle to a video in the middle of a sentence and this stopped my progress for a solid hour! I couldn't figure out what was happening. I tried typing all different types of sentences, and using profanity to see if I had triggered some hidden language blocker, but nope!

 

I can't find a workaround so I'll have to create an image file just for this one line of subtitles. Hoping this is an easy fix on Adobe's end.

 

Let me know if this is a me-only issue! Thanks in advance for the help.

Bug Unresolved

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15 Comments
Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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Good afternoon,

 

I have discovered a bug within the software, and I'll try to describe it as best as possible.

1: When using the "Text" tool.

2: First you create the red box/space, where the text overlay the video.

3: When writing, I have found that whenever I uses the Itallic function, and type a word that contains specific letters, this combination will result in the entire program crashing.

4: I have found the combination of a word that contains the letter "f", while in Itallics, forces the Premier to shut down.

5: Through the process of discovering the bug's origins, I have lost multiple hours of work.

6. Which in turn, forces me to save my work every 5-10 minutes, at the risk of the program crashing whenever I use the Itallic function.

 

I hope this helps and can be resolved soon.

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Enthusiast ,
Dec 08, 2022 Dec 08, 2022

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I'm not seeing this problem, I tried a couple of different fonts, with and without ligatures selected in prefs.

I'm on Premiere 2023, Mac OS 12.6, 3.6 GHz 10-Core Intel Core i9.

What's your OS and Premiere version?

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Adobe Employee ,
Dec 09, 2022 Dec 09, 2022

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Hey Gar,

I haven't had a crash, but I had trouble with combinations of letters. I believe a ligature setting in the Essential Graphics panel needs disabling. Our Adobe Premiere Pro Expert @PECourtejoie can probably lend a hand here.

 

Thanks,
Kevin

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Community Beginner ,
Dec 09, 2022 Dec 09, 2022

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I have a Macbook Pro 2022 edition with the M1 chip.

As far as performance is concerned, I had no issues putting together a 51gb documentary.

The font that I've been using is "lucida grand"

Text size hasnt been an issue.

Specifically, it's the combination of any word containing the letter "f", and then put into itallics.

It doesn't happen 100% of the time, and is not consistent.

But it's happened over 10 times in the last three weeks of consistent use.

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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Thank you for the vote of confidence, Jevin, I'll try to do my best replicate the issue, but my gut feeling is that there are other parameters at play. Is it a US English install? @Gar_bq are you also using the M1 processor? Latest Pr version? Which font is in use? Is the crasher caused by italics? 

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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Hey!

 

Sorry for the late reply. I've buried myself in editing recently.

 

I do have a USA English install that I have a license for through a University. I'm using an M1pro MacBook pro.

Font: Lucinda Grande

Formatting: Text Coloring, Resizing

Replicable Issue: After typing "...fi" in a text box premier will crash. I just now had another crash typing the word "significant".

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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Forgot to mention above: Version 22.6.2 (Build 2)

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Gar,

I suggest you update to v.23 or later to check for a fix. You can install it alongside your existing apps. Could you check Creative Cloud preferences to ensure you keep legacy versions?

 

Thanks,
Kevin

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Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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Just updated to the latest v23. Issue not resolved. I've also learned that I can't type "ff" either.

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Enthusiast ,
Dec 13, 2022 Dec 13, 2022

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I wonder if clearing your font caches might help. Here's a  page detailing that process. Note the section on Adobe caches.

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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why would the issue have to do with clearing the caches, when there appears to be many people experiencing the same bug? I have had the program crash on me three different times, just this morning.

 

I'm working on a project that is going to take over 100 hours of work from Premier, and 75% of the project involves a text-overlay. I cannot stress how annoying it is to CONSTANTLY have to save my work every single time I want to use itallics... at the risk of the program crashing and losing my progress.

 

When I get in the zone and forget to save my work, is when the crashes most often occur and I lose what I've written, and have to do it all over again, while trying to remember what I'd originally typed.

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Enthusiast ,
Dec 13, 2022 Dec 13, 2022

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Just an idea—no need to try it if it's not worth your time.

Edit:

I take it back...if I use Lucida Grande faux italics with a text string that would normally have a f ligature, the text box expands and the text does not appear. Premiere doesn't crash, but something's going on. I also tried the same text properties in Photoshop and got a program error. If I switch to Lucida Unicode things seem to work as expected.

Is the issue restricted to Lucida Grande? I don't know. I never use that font, and I haven't seen it with the fonts I use, so I'm not inclined to investigate too much further.

I guess I'll stay out of this discussion and leave it to people who are experiencing the issue.

 

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Community Beginner ,
Dec 13, 2022 Dec 13, 2022

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So until this bug gets fixed I've found a temporary (but annoying) workaround.

 

When typing words with "fi" or "ff" (or whatever is crashing your premier), add in a period after the "f". Then, individually shrink that period down to size one font. It will appear as if there is nothing between the "f" and the next letter. You can also keep large bodies of text in your workstation without worrying about more abstract formatting issues.

 

I'd recommend typing out dialogue in a word processing software like word or google docs, and then running a 'replace all' for "ff" and "fi" with "f.f" and "f.i".

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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Hello, on this machine, I do not have Lucida Grande.

BUT, I noticed, in Preferences>Graphics, there is a checkmark for ligatures.

Did you try disabling it to see if it fixes your issue?

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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This sounds like a font conflict.

Validate all fonts currently installed.

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