Premiere Pro crashes when typing in italics and using certain combinations of letters

[Gar_bq]

If you're using the text box feature and your premier keeps crashing, this might be the post for you.

I'll keep this very simple. When you create a new textbox and type the letters "f" and "I" in your text box (in my case, I was trying to type the word "first"), it will crash Premiere Pro. I was adding a subtitle to a video in the middle of a sentence, which stopped my progress for a solid hour! I couldn't figure out what was happening. I tried typing all different types of sentences and using profanity to see if I had triggered some hidden language blocker, but nope!

I can't find a workaround, so I'll have to create an image file for just one line of subtitles. Hoping this is an easy fix on Adobe's end.

Let me know if this is a me-only issue! Thanks in advance for the help.

Mod note: The title was changed from The Most Infuriating Text Box Crash of All Time to a title that describes the issue.

[yuriveerman]

When I type i a text field, Premiere Pro crashes constantly, saying: 'a serious error has occured'.

I am not an experienced user, so don't know what the problem could be.

I have to finish this project this week.

Any help is much appreciated.

Thank you!

Yuri

[Sumeet Kumar Choubey]

Hi Yuri,

Sorry to hear about this issue. Are you experiencing this issue with any specific project or with all of them? Let us know the version of Premiere Pro that you are using and the system specs (OS, CPU, GPU & RAM). Also, try switching the Renderer to Mercury Playback Engine Software Only and check if it's working properly.

Thanks,

Sumeet

[yuriveerman]

Hi Sumeet,

I'm experiencing it with one project. But when I save as a new project. It also happens there. I'm using the latest version of Premiere with MacOS Catalina 10.15.4. Processor: 2, 3 GHz Quad Core Intel Core i7, 8GB 1600MHz DDR3 Memory, NVIDIA GeForce GT 650M 1 GB Intel HD Graphics 4000 1536MB Graphics.

I will check your comment regarding the Renderer.

And will get back to you.

Thank you,

Yuri

[yuriveerman]

Hi Sumeet,

I changed the Renderer to 'software only', and it crashed again. I got the following error: 

[../../../Mezzanine/API/Inc/ComponentParamActor/TripleComponentParamActor.h-342]

I really hope you can help me out.

Thank you!
Yuri

[Ann Bens]

 

[yuriveerman]

Thank you. I have just added the pohots to my post.

[Ann Bens]

If this is an otf try a ttf and see if it still crashes.

[yuriveerman]

Thank you. The problem was the font.
I don't know where I can find the info, to see if a font is OTF or TTF. But I tried another font, and then it didn't crash. Then I switched back, and it crashed.

So OTF is the problem?

It shouldn't be, right?

Thank you for your help and swift replies!
Yuri

[Ann Bens]

Premiere prefers ttf over otf.

[yuriveerman]

But should it crash from an OTF?

[Ann Bens]

Premiere is quit picky when it comes to fonts, it obvious does not like this font, choose a different one.

[yuriveerman]

I'm using a different font, as I understand now that OTF's cause the crash. But a program should not crash because of this, it should show a warning or notification. Is Adobe working on fixing this? Thanks again.

[Ann Bens]

You are missing the point: Its that particular font used not Premiere.

[yuriveerman]

It happened with several fonts though. I just used another one: Helvetica Neue, and it crashed. So if it's not just one bad font, don't you agree it's a Premiere bug?

[Ann Bens]

No. I dont have any trouble with fonts or with Helvetica.

Try: FAQ: How to reset (trash) preferences. 

[SoiDogPhuket]

I have the same problem and the person above with the warning, and my problem lies with copying Thai wording into premiere pro. I never had this issue before the last update. It gives me the same warning as yuriveerman. 

I've checked Fonts and both otf and ttf are working fine for me in both the English and Thai fonts. But it's just whenever I try to delete the first letter of that letterbox, the warning shows up. 

I've tried resetting both the plug-in cache and the preferences, but it still came back. I really don't know what else to try at this point. The same fonts are working for my co-worker and copying them into their projects.

The only thing is that I had shared this project me (MacOS) and a colleague (Windows), would that matter?

[Imagine59]

Same issue here after updating the new version. There are many other people encounter the problem using Premiere Pro as well as After Effects. I look at other conversations here in the community but no right solution to the problem. It's not the font problem because I have tried several methods suggested by Adobe Support team. One of the suggestions is to use fonts from Adobe, so I have activated Thai font from Adobe Fonts. But then typing in Thai caused the program to crash again. So the only thing I can do is to revert back to older version of the program and it works just fine. So Adobe, please fix the new version.

[George Langley]

Still a problem in 2022.... (Mac OS Big Sur version 11.6.5 and Premiere Pro 22.4.0 build 57)
Using Lucida Grande, Regular. I cannot set the text to faux italic IF the selected text contains any ligature combination of letters (for instance "fi" or "ff") - I'll get a "low-level exception" alert, the text disappears and quite often Premiere will then crash. I can set the text before and/or after the ligature in that same text object no problem. But select the "fi" and error.
Telling me to change font is NOT an option, given that I have over a hundred other videos, all with 30-40 text objects each, goigng back nearly two years, so need to stick to Lucidia Grande. Can't believe that I've only now ever run into this problem...?

[HardNox]

I just started experiencing the same problem. ANY text layer or caption will crash my premiere pro system. Yet a few days ago it was working fine very very odd. I didn't update or anything... captions and text layers are unusable right now. I have a new 2021 MacBook Pro M1 Max 

[eschhols]

Experiencing the same problem. I cannot use any old projects.. I have the 2021 Mac book pro M1 Max as well. 

[HardNox]

Eschols, download 22.0 see if it works with text/captions. I was using latest 22.6.2 and it crashed everytime is tried captions or ANY text layer. Was even on internet chat with Adobe for almost 3hrs they couldn't figure it out... so I randomly re-downloaded 22.0 and boom works perfectly!!!! No crashes with text or captions! So I now have the newest version and then a 22.0 older version if I need to do text... let me know if 22.0 solves the crashes for you! Hope Adobe fixes this in new version!!!!

[Brandon274946644rge]

Good afternoon,

I have discovered a bug within the software, and I'll try to describe it as best as possible.

1: When using the "Text" tool.

2: First you create the red box/space, where the text overlay the video.

3: When writing, I have found that whenever I uses the Itallic function, and type a word that contains specific letters, this combination will result in the entire program crashing.

4: I have found the combination of a word that contains the letter "f", while in Itallics, forces the Premier to shut down.

5: Through the process of discovering the bug's origins, I have lost multiple hours of work.

6. Which in turn, forces me to save my work every 5-10 minutes, at the risk of the program crashing whenever I use the Itallic function.

I hope this helps and can be resolved soon.

[Rag and Bone]

I'm not seeing this problem, I tried a couple of different fonts, with and without ligatures selected in prefs.

I'm on Premiere 2023, Mac OS 12.6, 3.6 GHz 10-Core Intel Core i9.

What's your OS and Premiere version?

[Kevin-Monahan]

Hey Gar,

I haven't had a crash, but I had trouble with combinations of letters. I believe a ligature setting in the Essential Graphics panel needs disabling. Our Adobe Premiere Pro Expert @PECourtejoie can probably lend a hand here.

Thanks,
Kevin

[Brandon274946644rge]

I have a Macbook Pro 2022 edition with the M1 chip.

As far as performance is concerned, I had no issues putting together a 51gb documentary.

The font that I've been using is "lucida grand"

Text size hasnt been an issue.

Specifically, it's the combination of any word containing the letter "f", and then put into itallics.

It doesn't happen 100% of the time, and is not consistent.

But it's happened over 10 times in the last three weeks of consistent use.