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2023 Version - Footage showing up as green

New Here ,
Oct 30, 2022 Oct 30, 2022

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Hi there,

 

A few days ago I updated my Premiere Pro to 2023 and all of a sudden all my footage files appears as just green. After a brief search, I read that it might be caused because of my computer is not updated, then I proceed and did tbat. However the problem still continues.

 

I use a MacBook Pro (Late 2013) and the latest I can update my macbook is macOS Big Sur version 11.7.1 - It doesn't allow me to update to macOS Ventura for instance. (I cannot afford a newer pc nowadays so I'm stuck with this one) 

 

I checked if the video files are broken or something like that but Premiere Rush 2.0 seems to read them with no problem, I can transfer them to my iPhone and they work on it too, so files are fine.

 

I'm not comfortable using Rush because I'm so used to work on Premiere Pro. 

 

I even uninstall and re-install the program but I don't know how can I solve this problem. 

 

Screen Shot 2022-10-30 at 20.51.39.png

 

 

Is there any solution to this? 

 

TOPICS
Crash , Editing , Error or problem , Formats

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correct answers 1 Correct answer

Adobe Employee , Oct 30, 2022 Oct 30, 2022

Hi heyholou!

Sorry about the trouble. Which device is used to capture footage? Could you try switching to "Software Only"? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-change-the-video-renderer-in-premiere-pro-and-adobe-media-encoder/td-p/9851383#:~:text=In%20Premiere%20Pro%2C%20choose%20File,opens%20the%20Project%20Settings%20window.

 

Let us know how it goes.

Thanks,

Kartika

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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Green usually means a gpu issue.

What is the origin of these files?

Do they look normal in 2022?

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New Here ,
Oct 30, 2022 Oct 30, 2022

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Yes, they were working fine in 2022 version, they were shot on my Sony RX100 mark IV. 

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Adobe Employee ,
Oct 30, 2022 Oct 30, 2022

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Hi heyholou!

Sorry about the trouble. Which device is used to capture footage? Could you try switching to "Software Only"? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-change-the-video-renderer-in-prem....

 

Let us know how it goes.

Thanks,

Kartika

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New Here ,
Oct 30, 2022 Oct 30, 2022

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It worked, thank you so much

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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It still means you have an issue with your gpu.

I would, if I were you, revert to 2022 and be able to use your GPU. Because it will be a big pain editing without.

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