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Hi,
I am trying to edit a video, and after playing it back for 2 minutes or so the video component keeps freezing. The audio continues to play, but the video itself stops. Then, I can't really navigate around it, and I have to shut down the program entirely. I've tried resetting the preferences, clearing the media cache, and uninstalling/reinstalling the app. Nothing so far has fixed it. This video plays fine in Windows Media Player, so it should be an issue with the file itself. Any suggestions?
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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo
Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y
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Also:
What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?
If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).
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Hi,
I've tried all of these tips and the video playback is still freezing after playing for about 2 minutes. Are there any other suggestions?
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Hi there!
Sorry about that. Can you share your system details (OS, CPU, RAM, GPU)? What's the source of the footage?
Let us know. Thanks
Kartika
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OS - Windows
CPU - Intel(r) Core(tm) I7-10610U cpu @ 1.0 GHZ
RAM - 16.0Gb
GPU - Intel(R) UHD Graphics
Thanks Kartika!
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Sorry, footage source is a .mp4 file, recording taken via Zoom. I also tried converting it to M4V file which didn't work. I have several recordings taken from Zoom, all are presenting the same problem.
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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo
Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y
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I would prefer to see the screenshot from MediaInfo.
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The media shouldn't be an issue.
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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?
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1 SSD - 500GB
120 GB used
It now seems I'm having a similar problem using Adobe Rush as well. Could this be a hardware issue?
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What is the Intel Graphics driver number?
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Intel UHD graphics driver version 27.20.100.9749
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Try updating it.
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I've already tried that it didn't make a difference.
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Any further suggestions? I have yet to be able to identify the source of the issue. It seems other folks are having this problem as well.
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I've Same problem, after update the new premiere pro version.
My Device:
OS: Windows
CPU: Intel i7-8750H
DPU: NVIDIA GeForce GTX 1650
RAM: 16 GB
Drive : SSD 256GB
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I have the exact same issue... Update NVIDIA Quadro P4000 driver , etc...
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I am having the same issue as well. Seems it started after the last Pr update.