Not to start a fight, but I seriously doubt that. Until someone puts it officially on the website I will have a hard time believing that they are going to say that they are going to give a discount or free upgrade over the phone to just one person. It is very possible that the person you had on the phone said that, but most likely it was someone who doesnt know what they are talking about and has no power to enforce it. Support personnel are not always saying things that are company policy, sometimes they just want to make you feel good and don't understand the implications of what they say out of the desire to create good will towards the company.
As mentioned below there is no way for them to know who had the problem and who doesn't. This means that either they have to get you to submit something proving your problem or give everyone a discount or free upgrade regardless of whether they had the problem or not.
Second, how are they going to verify the huge number of "claims" to prove who should and shouldnt have the upgrade for free or discounted? If they had even 1000 submissions that had video footage and projects to show the problem to prove it, that would probably be a few 1000 terabytes of data, not to mention the hours of determining whether the problem was caused by the exact bug or something else that the user did or that was the cameras bugs or driver or even the OS of the users computer.
I would find it more likely that every submission would be turned around by Adobe saying "It was the cameras firmware", "It was the driver version on the computer", "The user updated the OS with a patch that conflicted with the codec", than "oh we are sorry, this was all our fault and we are going to upgrade you for free".
This is a business. Adobe used a third party for the programming of the code that created the problem with the import codec. I think that if I were Adobe I would take that company to court and demand the source code for the codec so I could correct the problem in house and never use that contractor again or I would buy them and fire everyone that was responsible for not correcting it within the first month that the problem was discovered.
There is no way I can see Adobe giving in to people who have already paid for the software for a discount or free upgrade to the next version. The biggest reason that I don't believe they would do it?
It would start a chain reaction. Admittedly I am more of an amateur hobby videographer, but over the past year I had 3 projects that were affected by Premiere's and Encore's bugs and missing files and spent over 3 months unable to complete a wedding DVD, Baptism DVD and a conversion project because of the software. It made me look bad and I don't think that I will be used for the sisters wedding because of all the delays that Premiere caused.
So if Adobe gives you all a discount because thier software has bugs, even though I didn't have the spanned footage problem, why would I not get compensation for the time and reputation I lost by giving me a discount? I still have the projects and they should even have record of the tech support call I made where the support technician shared my screen so as to see what was going on.
Do you really think Adobe would open that kind of door? It would also make any lawsuit for any bug in thier software that much more likely and have a better chance of winning the case.
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