Can't export to Shutterstock in ProRes format

[Lane23499113pawo]

I'm trying to export video for use on Shutterstock. I have done so using H.264 with no problem but when I try ProRes it will not work on SS.  When uploaded and I select view a larger preview, I get a message: "No video with supported format and MIME type found" and it will not play.  SS support is telling me to turn of HDR - which I did not think was on, since I have not checked the box shown below - yet it seems like it picks one of the three options anyway.  I don't know if this is really the issue at all, maybe support is mistaken.

Below are the settings showing in the export screen.

[R Neil Haugen]

Which ProRes preset did you start with? Avoid those with HLG or PQ in the preset name, as those are HDR.

[Lane23499113pawo]

Thanks for replying. I did't use a preset to start with.  I used custom and picked the settings that I thought were right.  I haven't treid to export in anything but H.265 before - kinda dumb to this....:)

[R Neil Haugen]

I've never heard of starting an export by choosing custom. Didn't ever see that as an option.

I just select the format and then the specific one i want from the list. I rarely have needed to make any changes.

[Lane23499113pawo]

Have you exported files to upload to Shutterstock?

[Lane23499113pawo]

Can anyone help me on this one?

[R Neil Haugen]

Start your Export with a QuickTime preset selecting ProRes 422. As long as the framesize/rate match your sequence (they wiill) don't change anything but the name/location of the export.

[Lane23499113pawo]

OK, thanks. I will try starting from scratch.