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Creative cloud video editing apps very slow opening after macOS Monterey upgrade on Mac Pro 2019

New Here ,
Nov 14, 2022 Nov 14, 2022

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Hi,

 

We are using v23 Creative cloud apps on good spec Macpro 2019. After upgrading to Monterey, Pemiere Pro, After Effects and Media Encoder all take about 5-10 times longer to launch than with the previous OS. With Big Sur each app took a few seconds to launch, now see the icons bounce for 20" to 30". PS, Ai, Dw seem unaffected. I have deleted cache and see no oher preferences that could be causing this.

Thanks for any tips,

 

 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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<moved from download and install >

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Community Beginner ,
Nov 16, 2022 Nov 16, 2022

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I too have just updated. Premier Pro is lagging big time. It's almost impossible to work with my videos. I'm on an iMac 2017 model with 16GB of memory. I just updated to Ventura 13.0.1. The only reason I updated is becasue I wanted to use a Premier Pro MOGRT file I got from Envato Elements. I spent hours updaitng my computer and my Adobe apps and now my system is crawling.

 

Now I only have a 1TB hard drive. I've used 557GB. I know in Photoshop I can allocate my external hard drive as a resource for extra cache... but Premier's cache settings are already using 11GB out of 16 GB of RAM... so I'm not sure what to do to make this better. I try not to have many other apps opne when I'm working in Premier Pro. This looks like it may be a Monterey issue. But I will say Adobe... those of us who are professionals, we count on these apps and we pay good money for them. When you make it purposefully so that assets created in newer versions aren't backwards compatible, foricng people to upgrade, you are affecting people's livelihood. It's not a great experience. If I didn't have 20 years with Adobe products and there were good alternatives, I'd leave you in a heartbeat. What ever happen to useer experience? I've had it with Mac too. My next machine will be a PC. Can't beleive that's even coming out of my mouth.   

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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Hi Jenn,

Sorry about that. You can try deleting the media cache to solve this kind of issue. Make sure all projects are closed, File > Close All Projects. After, go to Preferences > Media cache and choose to delete ALL media cache, the second option in the dialog box. Restart Premiere Pro. Open the project and allow a little time for creating a new cache. Then, see if you are still having trouble.

 

Thanks,
Kevin

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