CUDA Acceleration Not Available in CC2019

[RyanPatch]

On my Windows 10 Laptop, I have a Quadro M1000M graphics card with 2GB VRAM.  It worked well for Premiere Editing on the road.

I upgraded to PP2019, and now there is no option to use CUDA for accelerated playback, meaning I am really unable to work with XDCAM footage on the road.  "Software Only" and "OpenCL" are the only options.

Using PP2018 on the same computer, CUDA is available, but in PP2019 it is not.  I recently completed a clean installation of windows, and downloaded most recent Nvidia drivers directly from the website and installed.  Adobe says that you need 2GB VRAM, which my graphics card has.

Please help!

R

[Wes Howell]

Pr 2019 requires Cuda 9.2 or newer.  Have you checked to see if a newer Nvidia driver is available for your video card?

[RyanPatch]

As I said in my original post, I have most recent drivers as of feb 10, 2019, R418 U1 (418.81).  This driver supports CUDA 10.0, so I'm assuming that includes 9.2.

R

[Ann Bens]

FAQ: Why is my GPU not available for Mercury Pl... |Adobe Community

[RyanPatch]

@annbens I have read that document, and the only steps it indicates to do is to update your GPU driver and restart, and as I indicated in my first post, I have done this.

There are other photoshop-specific steps in the other FAQ document provided, and I don't see how those are relevant.  At the end of that doc, it simply says "reinstall GPU driver" as well.

The clutch thing here is that PP2018 works *fine* with GPU acceleration.  It's something about 2019 that doesn't work.

[excited_Genie16B8 · Accepted solution]

This driver supports CUDA 10.0

The driver does, but your card only supports CUDA up to 5.0.

[RyanPatch]

Oh, thank you very much.  I didn't understand if there was a difference between what the driver could support and what the card could do, and couldn't find the right info.