Error Message

[MahaB82A]

I imported a folder (2 Monday) from Media Browser to Project. Import took place without any issue. What is reason for the error message?

[Jeff Bellune]

You'll find that although the majority of the clips in that folder imported, the particular one that is listed in the error message did not.

Generic error means that Pr didn't like the file but it doesn't know why. Make sure the file is not corrupt and that it can play in media players outside of Pr.

You can get some good info for troubleshooting by analyzing the file with MediaInfo set to Tree View.

[MahaB82A]

Thanks

[MahaB82A]

I found the issue. In the Window explorer enviorement, the video is in a good condition but when opening in the Premiere Pro enviorement this video is corrupted. How to fix this?   

[Jeff Bellune]

The MediaInfo tree view would help us a lot. 

[MahaB82A]

Does installing this solve the issue?

[Jeff Bellune]

No. But it will likely provide us with information that can lead to a solution.

[MahaB82A]

What purpose MediaInfo software is used for?

[Peru Bob]

What purpose MediaInfo software is used for?

By @MahaB82A

It tells us the properties of your media.  It can help us troubleshoot the problem you are having.

[MahaB82A]

It is highly appreciated if you can explain with example.

[Peru Bob]

See here:

https://www.youtube.com/watch?v=Ivy9ckSX1M0

[MahaB82A]

Thanks.

[MahaB82A]

I wish to know whether there is any way to find the reason for corrupt video. One way I found is getting data from MediaInfo of a good video and comparing it with bad video data. But as there is many data this method is not efficient.   

[bringhomenext]

Your file is currupted, Please try to import another file. Another method is quit the software and end from task manager then restart software and open the same file in new project.

[MahaB82A]

File is not currupted because it is opening in Windows explorer but not in the Premiere Pro. 

[Peru Bob]

Please use MediaInfo and post the results.

[MahaB82A]

Videos not opening in Premiere Pro but opening in Windows explorer

https://upload1.easyupload.io/5mzzoh

[Peru Bob]

Can you post it here on the forum?

[MahaB82A]

File is too large cannot attach in the forum.

[Peru Bob]

The MediaInfo screen capture is too large to post?