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Hi!
I first-time work with this tool and I encountered such a problem.
I bought this set
Text Message .MOGRT for Premiere Pro CC 2017 — Premiere Gal
Then install files
create a new sequence and d&d file to the timeline
but window "edit" is empty and block's name is
The problem was repeated with other mogrt files
Deinstall
Use the Adobe Creative Cloud Cleaner Tool to solve installation problems
reinstall.
FAQ: How to clean media cache files |Adobe Community
See if that will help.
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You should contact the vendor.
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The seller said that I am the first with such a problem
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Cannot the vendor help you out?
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no, he don't know why this happened
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Deinstall
Use the Adobe Creative Cloud Cleaner Tool to solve installation problems
reinstall.
FAQ: How to clean media cache files |Adobe Community
See if that will help.
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Hi Ann Bens and Meg The Dog --
I created the Text Message .MOGRT file that Consaltus is having an issue with and I just tested them on another computer with Premiere Pro and they install just fine, everything loads and they are editable. It seems to be an issue with his Essential Graphics Panel on his version of Premiere Pro. I had him shut down, restart and reinstall the .MOGRT files. But it is still not working for him. I suggested he post in the panel to see if anyone could help or may be experiencing a similar issue.
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consaltus wrote
The problem was repeated with other mogrt files
Meaning with other mogrt files other than the ones you bought?
Do the Adobe ones, like the Sports Package ones, work correctly?
MtD
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https://forums.adobe.com/people/Meg+The+Dog написал(а)
consaltus wrote
The problem was repeated with other mogrt files
Meaning with other mogrt files other than the ones you bought?
Do the Adobe ones, like the Sports Package ones, work correctly?
MtD
all ok with adobe files
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If the Adobe mogrts are working correctly, I would report this to the vendor.
MtD
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reinstall Premiere again and all ok)
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Unfortunately the problem has returned ...