Essential graphics problem

[consaltus]

Hi!

I first-time work with this tool and I encountered such a problem.

I bought this set

Text Message .MOGRT for Premiere Pro CC 2017 — Premiere Gal

Then install files

create a new sequence and d&d file to the timeline

but window "edit" is empty and block's name is

The problem was repeated with other mogrt files

[Ann Bens]

You should contact the vendor.

[consaltus]

The seller said that I am the first with such a problem

[Ann Bens]

Cannot the vendor help you out?

[consaltus]

no, he don't know why this happened

[Ann Bens · Accepted solution]

Deinstall

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

reinstall.

FAQ: How to clean media cache files |Adobe Community

See if that will help.

[premieregal]

Hi Ann Bens and Meg The Dog --

I created the Text Message .MOGRT file that Consaltus is having an issue with and I just tested them on another computer with Premiere Pro and they install just fine, everything loads and they are editable. It seems to be an issue with his Essential Graphics Panel on his version of Premiere Pro. I had him shut down, restart and reinstall the .MOGRT files. But it is still not working for him. I suggested he post in the panel to see if anyone could help or may be experiencing a similar issue.

[Meg The Dog]

consaltus  wrote

The problem was repeated with other mogrt files

Meaning with other mogrt files other than the ones you bought?

Do the Adobe ones, like the Sports Package ones, work correctly?

MtD

[consaltus]

https://forums.adobe.com/people/Meg+The+Dog  написал(а)

consaltus   wrote

The problem was repeated with other mogrt files

Meaning with other mogrt files other than the ones you bought?

Do the Adobe ones, like the Sports Package ones, work correctly?

MtD

all ok with adobe files

[Meg The Dog]

If the Adobe mogrts are working correctly, I would report this to the vendor.

MtD

[consaltus]

reinstall Premiere again and all ok)

[consaltus]

Unfortunately the problem has returned ...