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FAQ: How to solve issues related to undocked panels in Premiere Pro v14.5?

Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Update: This issue is being addressed in our Beta releases and will be available in a future stable release. You may download the Beta build from the Creative Cloud Desktop app. Please refer to this link to know more about Beta apps.

 

We are investigating an issue with Premiere Pro v14.5 wherein undocking panels or splitting workspace across multiple monitors might cause a few features to not work.
These are:

  • Keyboard shortcuts not working.
  • Drag & Drop functionality not working for the clips on the timeline.
  • In a few cases moving media clips to a different track on the timeline causes the media/asset to get duplicated in the project bin.

Workaround to fix these issues is to dock the panels or use any of the default Workspaces under the menu Window > Workspaces. If you have modified any of the default workspace, you may reset it under Window > Workspaces > Reset to Saved Layout.
Hope it helps.

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replies 101 Replies 101
Enthusiast ,
Nov 03, 2020 Nov 03, 2020

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It may seem just an irritation, but it really does slow down workflows.

So, I really hope Adobe are able to treat this as a serious matter of urgency. 
I have also found the hide, minimise and close buttons are missing from the browser window in Win10 (I have to cont+\ to restore them every time I open PPr. Is this connected?

 

 

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Community Beginner ,
Nov 03, 2020 Nov 03, 2020

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I'm sorry to say this but a much better workaround is to wait for a new, less buggy version of 14.5. I'm sticking with 14.4, which works brilliantly, without all these annoying bugs. 

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New Here ,
Nov 04, 2020 Nov 04, 2020

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How I wish I could bill Adobe for the hours I've spent dealing with and working around their buggy software. They would be one of my biggest clients.

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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I have to say it's pretty unacceptable answer. I have to reset my preferences everyday or work in a window format that I do not work in. I have been an editor for 15 years and you do not have an idea when your are going to fix this. shame on you adobe. No hatorade just frustrated editor. Workflow is everything. Godspeed.

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Explorer ,
Nov 04, 2020 Nov 04, 2020

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It's a really simple fix -

 

a) Don't upgrade until you know it's stable version

b) roll back to the previous version until 14.6 is released.

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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I already did that. Just want them to resolve it and somehow my automatic updates was reset.

 

Cheers. 

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Enthusiast ,
Nov 06, 2020 Nov 06, 2020

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It's easy to say that - the problem is, whenever you call Adobe support with a problem, their fix is to get you update to the latest version.  So you do that, then you get a ton of other issues...  😢  but if you tell them you don't want to update, their answer is to tell you to suck it up and live with it then...  can't win.


Regards from the Armordillo

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New Here ,
Nov 06, 2020 Nov 06, 2020

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I've literally been driving myself nuts with this for the entire week.  

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New Here ,
Nov 06, 2020 Nov 06, 2020

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This problem has made this version of Premiere unusable for me. 

Glad it's being addressed. 

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New Here ,
Nov 08, 2020 Nov 08, 2020

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This problem is still happening. I'm in the middle of a project which needs to be delivered on Wednesday and I can't work because of all the problems it has. This is just not good enough. You should only release an update which is stable. And i can't even open it in an older version. VERY ANNOYED!!!!

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Explorer ,
Nov 08, 2020 Nov 08, 2020

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Of course it's still happening if you're on 14.5 - it's fixed in the beta but as far as I know, hasn't been released in an update yet. 
simple solution - roll back to the previous version. 

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Engaged ,
Nov 08, 2020 Nov 08, 2020

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This is terrible. How the duck could this pass quality assurance?

@Adobe can't you deliver a bug fix update? I don't mind if the patch is 2 GB 😂

 

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New Here ,
Nov 10, 2020 Nov 10, 2020

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When is it going to be resolved???? After more than an hour of hard work, I managed to get in here. 

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Are we ok to open projects started in 14.5.0 in latest Premiere Beta and then subsequently take it into a future stable version of regular Premiere Pro?

 

Thanks,

Harry

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Advisor ,
Nov 11, 2020 Nov 11, 2020

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I have a same Issue. I can not Drag, and Drop any Video, Sound, Image Into Premiere, Audition, and After Effects. I wanted to Install the Beta Version from the Creative Cloud App, But It shows Not Compatibel. If I want to Drag and Drop, I see a Circle Error Looking Icon.

Error-Screen-Shot.jpg

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Contributor ,
Nov 12, 2020 Nov 12, 2020

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This whole issue is a not-so-friendly reminder to generally stick to the previous Premier version and not update right away. Skip the bugs. I updated experienced all the above issues (making my three monitor setup useless), and reverted back to version 14.4 - problem solved.

 

Luckly Adobe allows us to easly roll back to previous versions.

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Participant ,
Nov 12, 2020 Nov 12, 2020

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Can I just ask what serious editor does not use multiple monitors? How was this not discovered? (*  ̄︿ ̄)

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Community Expert ,
Nov 12, 2020 Nov 12, 2020

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Community Expert ,
Nov 12, 2020 Nov 12, 2020

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It was introduced only in the latest beta at that time and not the earlier ones, back then they had Adobe Max and they have to release those shiny new features

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Participant ,
Nov 12, 2020 Nov 12, 2020

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Ahhhh 

Hammer_hitting_nail.jpg

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Enthusiast ,
Nov 13, 2020 Nov 13, 2020

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PPro isn't compatible with multiple monitors, and yet even for a simple vid like this one, I struggle to get all the tools that I need onto 2 monitors.  I could easily use 3 or 4 monitors.

5Diraptor_0-1605254106557.png

 

So I started looking at ultra-wide monitors but any ones worth getting cost a bomb.  Right now I've used the Nvidia control panel software to merge my monitors into one long monitor (so if I maximise a window, it maximises across all monitors).  It's not pretty but it allows me to use PPro full screen like above.  That's where the good story ends, there's loads of other annoyances and PitA's as a result of this config which just makes the whole situ really annoying.

 

Getting a new PC soon, and will be installing an older version of PPro, but I'm a little concerned that it won't be forward-compatible with the projects i'm working on now...  Does sometimes feel as if the deck's stacked unfairly ay!?  Just want everything to work...


Regards from the Armordillo

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Advisor ,
Nov 13, 2020 Nov 13, 2020

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I don't understand how you can work with Premiere Pro using Only One Monitor. I like to have my files In my second Monitors, so I can easily Drag-Drop. Also, I like to have my Colorista Effects Inside my Second Monitor

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Advisor ,
Nov 14, 2020 Nov 14, 2020

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How can I get back to 14.4. I uninstalled premiere Pro, and now I can not Install it any-more, I am getting this message.

My windows is updated.

Please help. Now the problem is worse, i can not Install Premiere pro

Update Issue.jpg

 

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New Here ,
Nov 12, 2020 Nov 12, 2020

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Is this resolved yet ? Ive been dealing this problem since updating its crazy!

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Community Expert ,
Nov 12, 2020 Nov 12, 2020

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only in the Beta

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promo
COLLABORATION TIPS

Powerful video collaboration and approval features newly integrated in Premiere Pro