FAQ: Why does my Text panel remain blank or not appear for Speech to Text?

[Kevin-Monahan]

If you have a Text panel remaining blank or black, or if it doesn't appear at all, please check the status of your installed extensions. There are known issues with 3rd party extensions which request their users to override certain Premiere Pro settings, which in turn cause the Text panel and others to cease functioning. Here are the steps to get Premiere Pro Speech to Text functioning again.

1. Uninstall the third-party extension according the manufacturer's instructions.
2. Delete the debug database text file in the following location.
   • Mac: ~/Library/Preferences/Adobe/Premiere Pro/Debug Database.txt
   • Windows: C:\Users\[user name]\Documents\Adobe\Premiere Pro\15.0\Profile-[user name]\Settings\Custom\Debug Database.txt
3. Restart Premiere Pro.
4. The issue should then be resolved.

If you are still having issues, kindly return and we'll troubleshoot.
This is a known issue and a better solution is presently being worked on.
Back to FAQ: Troubleshooting Speech to Text Issues

[Titanuim]

thank you for solusion!

I'm a windows user.

I have access to the Settings folder.

but Custom\Debug Database.txt is not visible.

How can I access the Custom\Debug Database.txt path?

[Gemma21801467k5ug]

I am having the exact same issue

[Titanuim]

help.......

The screen disappears even when all three buttons are pressed.

[Kerstin Ebert]

Hi,

cam you please follow this path
C:\Users\[username]\AppData\Roaming\Adobe\Premiere Pro\22.0

and check if you find the Debug Database text file in that folder?

[defaulth42b3jt105zn]

Same issue.. i can't get to the Debug file to delete it. No Custom folder. i get to Settings and that's it. Windows user.

[Gemma21801467k5ug]

I have tried this and it still isnt working. I have also tried reinstalling the app, and no luck. 

[Mu film]

Same problem! Anyone who has fixed it?

[Gemma21801467k5ug]

I uninstalled the 22.0 version and downloaded a later version, I went for 15.4.2 and this is now working.  So not fixed but a solution for now. I have managed to get it working fine.