FIXED: Export issue for H.264 and HEVC with Premiere Pro 23.1

[Francis-Crossman]

This issue has been fixed in Premiere Pro version 23.2.  Please update to get the fix.

We have identified a file name issue affecting H.264 and HEVC/H.265 exports on Windows with Premiere Pro 23.1

The issue impacts H.264 and HEVC/H.265 exports to folders with names that use double-byte characters, such as Chinese, Japanese, Korean, or extended ASCII characters, like accents and umlauts. Affected users will see this message: File importer detected an inconsistency in the file structure of %filename.mp4%. Reading and writing this file’s metadata (XMP) has been disabled.

If you are experiencing this issue, use one of these options:

• Please update to version 23.2 where the issue is fixed
• The following workarounds are for 23.1
  • Choose an export destination folder that uses only single-byte ASCII English characters (no accents, umlauts, etc.)
  • Export to a different format, such as Apple ProRes.
  • For H.264 exports only: disable hardware-accelerated encoding.

[Hélène282047145pof]

merci pour le retour, je vais regarder ça en effet !

[Kevin-Monahan]

I understand how frustrating that can be. It's a bug. Sorry about that, Hélène. See these workarounds until a fix is posted: https://community.adobe.com/t5/premiere-pro-bugs/premiere-23-1-export-error-quot-file-importer-detec... I hope the info helps.

Thanks,
Kevin

[נטע284706167gpv]

I am unable to export my project.
I am getting the following error:
"File importer detected an inconsistency in the file structure...Reading an writing this file's metadata (XMP) has been disabled"
What can I do to fix this...? 

Windows 10
19045.2604

Premiere Version 23.1.0

[Ann Bens]

Update to 23.2.

[sintagmático]

Hola! Podrías indicarnos si también se solucionó el problema con las actualizaciones de After Effects? Sigo utilizando la versión 22.0 que no presentaba errores y quiero saber si ya la puedo actualizar. Saludos!

[Anoops0024]

I have the latest version and still im having the problems

[Gabirel]

I'm also having problems until this day.