Fresh Windows 10 installation - prores raw does not decode

Community Beginner ,
May 16, 2022 May 16, 2022

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Hello fellow community,

 

as the title says, I'm having trouble on a fresh windows 10 installation with decoding pro res raw. I went through the other topics, but there seems to be no easy fix known. As most of these topics are older than 12 months, let's give it another shot.

 

Error message when trying to decode pro res raw footage (same footage works on another windows and some mac machines): "ProRes RAW video decode issue.

ProRes RAW video could not be decoded. For more information, see adobe.com/go/proresraw <path/to/footage>".

The console log stays empty when I try to import pro res raw footage.

Are there any advices on how to improve the situation besides randomly reinstalling every component (which I did multiple times)?

 

I'm happy to try everything, it's a clean system installation, I don't mind if it gets wrecked in the process ;).

 

Kind Regards

Tim


System information:
Processor AMD Ryzen 9 5900HS with Radeon Graphics 3.30 GHz
Installed RAM 32,0 GB (31,4 GB usable)
System type 64-bit operating system, x64-based processor

GPU: Nvidia GeForce RTX 3070 Laptop GPU
Studio Driver Version 512.59
DCH Driver

Edition Windows 10 Pro
Version 21H2
Installed on ‎15/‎05/‎2022
OS build 19044.1706
Experience Windows Feature Experience Pack 120.2212.4170.0

Adobe Premiere Pro 2022
Version 22.4.0 (Build 57)

Apple Pro Res Raw

ApplicationFrameHost_Wh8uFPu5xM.png

TOPICS
Error or problem , Formats , Import

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correct answers 1 Correct answer

Community Beginner , May 20, 2022 May 20, 2022

Hello,

 

the problem is solved for me. Removing the nvidia DCH driver lead to windows auto-installing a rather obscurely old version of the nvidia driver (462.13), and that seems to work. I think what broke my old system was an auto-upgrade to a nvidia DCH version driver, though I have no evidence to support this theory.

Disclaimer: I am a software professional who does media work as a side business. Randomly removing drivers and installing other versions might break your system, especially if you

...

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi tims,

Sorry. See if the following documentation helps at all: https://helpx.adobe.com/x-productkb/multi/prores-raw-support-adobe-video-applications.html#:~:text=P... Let us know.

 

Thanks,
Kevin

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Community Beginner ,
May 20, 2022 May 20, 2022

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Hey Kevin,

 

thanks for your reply. I went through that multiple times, but there is no 'troubleshooting guide' or anything that would remotely help.

 

Kind Regards

 

 

Tim

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Guide ,
May 19, 2022 May 19, 2022

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In the video link below I used Pro Res and BRAW files but H.264/265 also suffer from the same issue. Your computer may not have the same exact same issues as my computer but I wanted to let you know the last few Premiere Pro upgrades have had serious issues for many people. 

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Community Beginner ,
May 20, 2022 May 20, 2022

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Hello,

 

the problem is solved for me. Removing the nvidia DCH driver lead to windows auto-installing a rather obscurely old version of the nvidia driver (462.13), and that seems to work. I think what broke my old system was an auto-upgrade to a nvidia DCH version driver, though I have no evidence to support this theory.

Disclaimer: I am a software professional who does media work as a side business. Randomly removing drivers and installing other versions might break your system, especially if you don't know exactly, what you are doing. For those who have great backups or don't mind loosing their systems, try DDU (display driver uninstaller) to remove your drivers and install an old standard edition (not DCH) driver for your GPU. It seems to have solved the problem for me.

 

Kind Regards

 

 

Tim

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Adobe Employee ,
May 21, 2022 May 21, 2022

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Thanks for letting us know, Tim!

Kevin

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