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defaultbxq7ffxr75jv
Participating Frequently
November 11, 2021
質問

Hardware encoding Issue on h.264 video export: Premiere Pro 2022 on 2021 Imac w/ m1 Chip

  • November 11, 2021
  • 返信数 8.
  • 6428 ビュー

I recently updated premiere pro 2022 on my 2021 imac (m1 chip processor).

 

I have never had this issue on the 2021 version of premiere, but now when I try export a h.264 video from timeline like I've always done, I get an error message about compiling the video.

 

I have tried all these suggestions already:

- restarted the computer

- made a new sequence 

- made a new project 

 

*none of these worked. 

 

Also for some reason after I updated premiere, I can no longer click on the drop-down box for the video renderer settings in my project settings. The box that reads "mercury playback engine ...." is grayed-out and unable to be selected or reconfigured. From what I've gathered, this means premiere is not able to read my mac's GPU maybe?

 

H.264 videos will export fine when I select "software encoding" on the export settings of my project. But I'd like to be able to use the Hardware encoding. Any help figuring out how to fix the issue of hardware from an M1 chip apple machine not being able to work with premiere pro (and the 2022 version of Pr specifically) would be IMMENSELY appreciated. I am losing my mind trying to figure this out.

 

Thanks.

    このトピックへの返信は締め切られました。

    返信数 8

    D
    defaultbxq7ffxr75jv作成者
    Participating Frequently
    September 21, 2022

    Someone from Adobe! Please respond! There are now 26 replies in this thread. One would hope this would be enough to flag someone's attention to respond to this issue! 

    R Neil Haugen
    R Neil Haugen
    Legend
    September 21, 2022

    Product Support Manager Kevin Monahan has several posts in this thread ...

     

    Neil

    Everyone's mileage always varies ...
    C
    chfilm
    Inspiring
    March 12, 2022

    Suddenly we have the same issue on a 16" 2021 M1 Max... only software export works with h264 across the entire adobe suite. Please look into this!

    S
    ScottyEdits13
    Participating Frequently
    August 9, 2022

    Anyone figure this out yet? Been having the same issue just purchased this 2021 m1 macbook pro 16gb of Ram for a huge editing project and it's performing worse than my 2014 macbook pro. Export errors due to running out of application memory, no way to enable gpu acceleration. Glitchy timeline like I've never experienced and dont even know how to explain. Terrible playback, super long render times. I'm running mac osx 12.5 and updated to premiere 22.5 and was crashing like crazy I read somewhere that premiere 22.1.2 was better so I Installed that and I can atleast see where I'm positioning graphics now but it's still not great. On 22.5 I would have to guess where I was aligning the graphic because it would not show me in real time on a paused sequence then re render to see where it went and guess again. How can you say that's optimized for m1 if you can't even enable gpu acceleration?

    S
    ScottyEdits13
    Participating Frequently
    August 17, 2022

    Hey Scotty,

    I don't have much trouble with scaled 4K clips in a 1080 sequence with effects and titles. No dropped frames at half res. Do you have a sample project I can pass along to engineers?

     

    Thanks,
    Kevin


    Well thanks for checking. I'm still unresolved here have an appoinment with Apple this week but will probably have to switch to intel based computer to finish this project. Premiere is totally unusable for me right now. Wondering if Monterey 12.5.1 would be any better?

    T
    TobiasAM
    Participating Frequently
    February 6, 2022

    Suddenly encountered the same problem. I had to uncheck hardware encoding to be able to export H.264 again...

    It is the first time this has happened to my M1 Macbook Pro, which I have used for almost 3 months now.

      6
      610SRS
      Participant
      December 18, 2021

      Similar problem here with both h264 and h265 export in premiere pro 2022 on imac with M1 chip. Hardware encoding not being supported for cbr and vbr 2 pass encodes. Option only avaiable for vbr 1 pass.

        P
        Panuvat21953823cs8h
        Participant
        November 26, 2021

        Hi,

         

        I'm also experience the same problem

        C
        Carlos2185333184o4
        Participant
        November 20, 2021

        I am having the exact same problem since the update! Commenting so they know your not alone in this issue. I have also done my best to resolve on my own to no avail. What should we do?

        D
        DigiCreateJG
        Participant
        November 19, 2021

        I am having the exact same problem since the update! Commenting so they know your not alone in this issue. I have also done my best to resolve on my own to no avail.

         

          S
          Community Manager
          Sumeet Kumar ChoubeyCommunity Manager
          Community Manager
          November 13, 2021

          Hi there,

           

          We're sorry about the poor experience. We can get this checked. Are you getting the error for any specific H.264 export, or all of them? Also, if possible please share a screenshot of the complete error message that you are getting at the time of export. We're here to help, just need more info.

           

          Thanks,

          Sumeet

          D
          defaultbxq7ffxr75jv作成者
          Participating Frequently
          November 19, 2021

          Hi there,

          Thank you for your response. I am getting the error message for all H.264 exports when I try to enable hardware encoding. If I check software encoding only, I am able to export fine. Given that I have a 2021 iMac, my hope is to be able to make use of the hardware encoding. The root question and issue I am wondering about is this: Is the integrated GPU on the M1 chip in the new apple computers able to interface with the latest version of Premiere software to allow for hardware encoding?

           

          It has been difficult to find solid information on whether or not hardware encoding is compatible in Premiere with the integrated GPU configuration on the M1 chip. The sense I get from the scattered information I've come across in my digging is that it is perhaps not currently compatible. One indication that premiere and the M1 GPU are not currently compatible is that when I try to click on the "Video Rendering and Playback" drop-down menu in my project settings in Premiere, the drop-down menu is grayed-out, as in, I am unable to click on it to view any of the options for GPU acceralation/configuration with Premiere. I read somewhere that this means that Premiere is not in communication with my computer's GPU, but was unable to find an explanation or resolution for the issue.

           

          So just to recap my specific issue:

          1) is it even possible to enable hardware encoding between the 2021 iMac M1/GPU and the latest Premiere 2022 software ... and

          2) if it is possible, what do I need to do to get premiere to recognize and make use of the M1 GPU on my Mac? 

           

          I am attaching to screenshots to illustrate the issue. The first is the error message I receive whenever I try to export an H.264 with hardware encoding enabled. The second screenshot is of my project settings window which shows the video renderer and playback menu in its grayed-out, un-editable appearance, which is what I come across every time I click on my project settings.

           

          Thank you for help and followup,

          Cameron

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            September 21, 2022

            Hi,

            Sorry for the frustration. Thanks for the screenshots. They reveal some things about your project and workflow. I hope we can help you. First, try deleting the media cache, resetting preferences, and repairing any disk problems. You can try an earlier version of Premiere Pro if that doesn't work. If that is still not working, you may need to change your workflow for this computer.

             

            quote

            Hi there,

            Thank you for your response. I am getting the error message for all H.264 exports when I try to enable hardware encoding. If I check software encoding only, I am able to export fine.

             

            I understand. Let's think about this for a sec.

             

            As I understand, when encoding H.264 footage using Hardware Encoding, the GPU function is called for processing GPU-accelerated effects. It is also used for encoding and decoding this specific footage. If the footage is larger in frame size, frame rate, bit depth, color sampling, etc., (such as popular Sony formats at 4K, 4:2:2, 10-bit), this job becomes more complex for Hardware Encoding and specific computers.

             

            If your footage is ProRes, then the GPU function is only used for encoding and processing GPU-accelerated effects. Decoding H.264 footage is not called, so the overhead on your system is quite a bit lower. With Software Encoding, a similar thing happens, except your GPU is not used for any accelerated processes.

             

            quote

            Given that I have a 2021 iMac, my hope is to be able to make use of the hardware encoding.

             

            Sorry. The GPU power of these new Macs is not limitless. There is a point where it can fail. The error dialog box shows such a failure. You may not be able to do so in some instances where the GPU is overloaded with too many processes, as it stands currently with your situation. You need to create a situation where the GPU is not overloaded with processes. You must adhere to new workflows to make the experience consistent.

             

            Given this situation, you may alter your workflow to use Hardware Encoding more successfully. Transcoding to a non-H.264 codec, using fewer GPU-accelerated effects (by "baking in" specific effects heavy sections via render and replace), and avoiding other GPU-based processes, in general, can get you back into the Hardware Encoding realm.

            I remember being in a similar predicament when I tried to edit 4K on a 2013 MacBook Pro, which only had a 2 GB VRAM GPU. I couldn't export as my GPU couldn't handle the 4K, the Lumetri effects, etc. I got a similar warning dialog box. Your situation is similar: a GPU environment underpowered with Premiere Pro and a workflow that is not optimized for this situation. 

             

            quote

            Is the integrated GPU on the M1 chip in the new apple computers able to interface with the latest version of Premiere software to allow for hardware encoding?

             

            Yes, I think it can work. You can't overload the GPU with other GPU-accelerated processes. You must set a new workflow to get you to the promised land. Again, there are limits to how much you can draw from the GPU.

             

            quote

            I try to click on the "Video Rendering and Playback" drop-down menu in my project settings in Premiere, the drop-down menu is grayed-out, as in, I am unable to click on it to view any of the options for GPU acceralation/configuration with Premiere.


            That is normal for this computer and the Mercury Playback Engine. FYI, the Mercury Playback Engine has little to do with Hardware Encoding; that's a different beast and came much later in Premiere Pro's history. 

             

            If you tell me more about the footage you use, the effects you apply, and details about your workflow, I'm sure we could figure out the best way to use your new hardware.

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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