HEIC Error

[jeffery347966600fms]

I've been trying to edit some footage thats in the HEIC codec, PP says that it can read it, however when I try and import it, it keep getting and erro message saying "The Importer reported a generic code".

[Kevin-Monahan]

Hi @jeffery347966600fms,

Please give the team more info, as well, placed into the following format: How do I write a bug report?

For troubleshooting: Can transcode this media to ProRes in Media Encoder? Let us know. 

Thanks,
Kevin

[Kevin-Monahan]

Hi @jeffery347966600fms,

Please give the team more info, as well, placed into the following format: How do I write a bug report?

For troubleshooting: Can transcode this media to ProRes in Media Encoder? Let us know. 

Thanks,
Kevin

[Sumeet Kumar Choubey]

Hi jeffery347966600fms,

Let us know the version of Premiere Pro & the OS that you are using. If you are on Windows, have you installed HEIF Image Extensions from Microsoft?

Note: Moved to the Discussions tab to continue troubleshooting.

Thanks,

Sumeet