Just downloaded Encore cs6 & it Won't Open

[Curio]

Hi, I'm a current CC subscriber with an Encore blu ray project from a year or two agao that I need to burn, so I downloaded Premiere CS6 in order to have Encore again.  However, I can't open it.  Every time I try to open Encore or Premiere CS6 they crash.  I uninstalled them and downloaded Premiere CS6 again, but I have the same problem.  Any thoughts???

Thanks!

[Stan Jones]

If Windows, "run as administrator," not just with admin ID.

Make sure no disk in drive.

Try starting by creating new DVD project.

What operating system?

No error message?

[Curio]

This is on Mac, OS 10.11.6 Capitan.

I can't create a new project, as I can't get the application to open at all.  It just quits immediately.  The report I get is copied below.  There's also a message that prompts me to click to see a workaround, but I can't get it to open.  I just get an error sound when I try to click on it.

Process:               Adobe Encore [1964]

Path:                  /Applications/Adobe Encore CS6/Adobe Encore CS6.app/Contents/MacOS/Adobe Encore

Identifier:            com.adobe.Encore

Version:               6.0.0 (6.0.0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Encore [1964]

User ID:               501

Date/Time:             2017-06-09 20:42:16.660 -0700

OS Version:            Mac OS X 10.11.6 (15G31)

Report Version:        11

Anonymous UUID:        66D471ED-90E9-2FD1-BF55-52C13B32AB53

[Stan Jones]

Try updating to 6.0.1 (the only update to Mac Encore CS6).

Adobe - Encore : For Macintosh : Encore CS6 update

Permissions are the usual problem with Mac OS: make sure all regular and temporary Encore program and project files/folders are read/write.

Let us know...

[Curio]

Hmm, tried to update with that but ultimately got the message attached...

I tried quitting out of Application Manager but that didn't seem to fix the issue.

I also updated Premiere CS6 through the app manager, but that didn't help enable premiere or encore to open, either. 

I'm not sure about program files being read/write.  If you think this could be the issue, how should I check on this?

Thanks!

[ralfs40208074]

Open Bridge CS6 and go to Help and click on Updates.

You can load all CS6 Updates you need.

[jorma.saarinen@mandat.fi]

I had also the same problem with Adobe Encore CS6. Then I by accident opened Encore "As Administrator". Then the Encore opens normally without error messages.

Can somebody say, how Encore works also with User?

OS: Win 10 Pro, 16 GB memory, 6 TB disk space. All updates up to date.

Norton Internet security.

Thanks 🙂

[Stan Jones]

I'm not sure I understand your question.

Running Encore under a user account works, but run it "as administrator" even though the user has administrative rights. You can set it to always run that way.

[jorma.saarinen@mandat.fi]

Hi,

In my computer, that I edit videos, there is this problem. E.g. my laptop works OK.

I am administrator in my home computer system. When I click Encore open, it crashes. Then I noticed right-click Encore “Open as Administrator”. It works. There are no more problems left. Still I liked to open Encore in the normal way.

Just downloaded Encore cs6 & it Won't Open

created by Stan Jones <https://forums.adobe.com/people/Stan+Jones> in Encore - View the full discussion <https://forums.adobe.com/message/10087520#10087520>

[Stan Jones]

I understand, but you'll be better off running "as administrator."

See the correct answer in this thread to set it to run as administrator when  opened.

Encore CS5.1, Issue burning onto 8.5GB DL DVD u... | Adobe Community