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Licensing Music from Adobe Stock Not Working in Premiere Pro

Participant ,
Apr 01, 2021 Apr 01, 2021

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I have a membership in Adobe Stock and I'm running the latest build of Premiere Pro CC. I'm logged in to Adobe Creative Cloud. Premiere Pro CC shows I'm logged in.

 

Today, I was editing a video and I needed music. I used the "Sound" tab in Premiere Pro CC and found a piece of music I thought would be a good match for the short video I was editing. I clicked the LICENSE button and was presented with an empty pop-up box with a spinning circle that never went away.

 

I closed the box after several minutes and tried again. Same thing. I saved and closed the project, shut down Premiere Pro CC and restarted it, reloading the project.

 

I tried to export the video and was told that the project included low quality, unlicensed assets that I should license by clicking on the shopping cart icon next to the asset in the project panel. I clicked the shopping cart icon and got the same pop-up with spinning circle. After several minutes of nothing happening, I closed the box.

 

Interestingly, the shopping cart icon disappeared from the asset in the project panel. I tried to export the video and got the same message about the music track being a low quality, unlicensed  asset (it's the only asset in the video that needed to be licensed).

 

Ultimately, I had to go to the Adobe Stock web page, find the music track, license it, download it and replace the music track in the video with the one I downloaded.

 

Why won't Premiere Pro CC do what it's supposed to do - either license the asset and download it into the project, or give me an error message tellng me what's wrong?

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Editing , Error or problem , How to , Import

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correct answers 1 Correct answer

Participant , Apr 01, 2021 Apr 01, 2021

I was able to solve the problem by logging out of Adobe Creative Cloud, thereby logging out all Adobe products, and logging back in.

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Participant ,
Apr 01, 2021 Apr 01, 2021

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Here's what I see...

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Participant ,
Apr 01, 2021 Apr 01, 2021

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I was able to solve the problem by logging out of Adobe Creative Cloud, thereby logging out all Adobe products, and logging back in.

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New Here ,
Jul 04, 2021 Jul 04, 2021

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I am having the same problem. I get that black box with the blue circle continuously going.  I don't have the option to purchase the licensing or anything.  I tried logging off and back on and that did not work.  Very frustrating.

 

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Community Beginner ,
Feb 01, 2022 Feb 01, 2022

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Any luck???? Having the same problem February 2022. Licensing link will not work in Premiere Pro. Logged off, back on...no luck. 

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LEGEND ,
Feb 01, 2022 Feb 01, 2022

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There's an Adobe Stock forum, you might post over there also.

 

More users with direct Stock experience.

 

Neil

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Participant ,
Feb 01, 2022 Feb 01, 2022

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Yeah, for me, it just started working. It was working for me when I used it
last week and I haven't had an update since then.

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New Here ,
May 21, 2023 May 21, 2023

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having same issue and it's 2023 ... you wrote this in 2021 ... guess they didn't fix the glitch. i can't buy a preview and will need to replace. sucks.

 

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New Here ,
Jun 06, 2023 Jun 06, 2023

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Same Same, this is maddening

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