Media Encoder Constantly Freezing my PC only using 10% CPU

Report · Feb 08, 2019

When I encode with Media encoder. It only uses 10% of my CPU but still manages to make the PC unusable. Unusable as in the mouse and scrolling a website is jittering. I basically cannot use my computer. What gives guys?

Media Encoder Constantly Crashing (computer either freezes or restarts entirely)

Report · Feb 08, 2019

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Report · Mar 19, 2019

Sorry that is not the correct answer, you have incorrectly marked it as correct.. This didn't help at all. And how can you expect a paying user to spend a few days going through that ridiculous list everytime there is an issue.

There is obviously something wrong with Adobe software if there is a list like that to consider. I certainly do not see that list when Adobe are biggin up their software and trying to sell it.

Report · Apr 23, 2019

This is still happening. Has anyone got any ideas as to why my computer would freeze while using only 10% of my CPU? I can still use the PC but the mouse lag is pretty much rendering it useless.

Report · Apr 23, 2019

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Report · Apr 23, 2019

As in, we literally are unable to help you without all the information.

Report · Apr 23, 2019

Step 1. A. Don't be ignorant and know what you are doing? How can I even begin with this when I have no idea why my CPU is at 10% and my mouse lags on Media Encoder not Premiere? and it is Media Encoder that does this and only Media Encoder. No other software.

Step 1. B. Creativity is no longer enough. -- In this day and age....

Are you kidding me? It is not premiere I am fighting with anyway.

I just thought if someone had this issue they might be able to help. Obviously I am too ignorant to use the software to be able to even pay to be a debugger for Adobe. Shucks this forum can be almost as annoying as the software its self.

Report · Apr 23, 2019

Please help us help you and supply the requested information. There are good reasons why that information may help us solve your problem.

If I took my truck to a mechanic and told them that my truck had trouble when towing, he would want to know what truck I have, its specifications, and what I was towing.

Report · Apr 23, 2019

------------------

System Information

------------------

Time of this report: 4/24/2019, 07:02:55

Machine name: WORKPC1

Operating System: Windows 7 Ultimate 64-bit

Language: English (Regional Setting: English)

System Manufacturer: MSI

System Model: MS-7816

BIOS: BIOS Date: 07/18/14 14:56:01 Ver: V10.6B0

Processor: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

Memory: 32768MB RAM

Available OS Memory: 32646MB RAM

Page File: 29057MB used, 36232MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_78161462&REV_06

Display Memory: 1824 MB

Dedicated Memory: 192 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic Non-PnP Monitor

Monitor Model: unknown

Monitor Id:

Native Mode: unknown

Output Type: HD15

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0014.4206 (English)

Driver Version: 10.18.14.4206

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 5/6/2015 16:14:56, 24802416 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-BC67-1858BBC2C735}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x78161462

Revision ID: 0x0006

Driver Strong Name: oem8.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.14.4206:pci\ven_8086&dev_0412

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_78161462&REV_06

Display Memory: 1824 MB

Dedicated Memory: 192 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: DELL SE2416H

Monitor Id: DELD081

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0014.4206 (English)

Driver Version: 10.18.14.4206

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 5/6/2015 16:14:56, 24802416 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-BC67-1858BBC2C735}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x78161462

Revision ID: 0x0006

Driver Strong Name: oem8.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.14.4206:pci\ven_8086&dev_0412

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

TechSmith Screen Codec 2,0x00200000,1,1,qcap.dll,6.06.7601.17514

TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091

LAME Audio Encoder,0x00200000,1,1,lame_dshow.ax,1.00.0061.24875

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709

Audio Capture Sources:

Microphone (Wirecast Virtual Mi,0x00200000,0,0,qcap.dll,6.06.7601.17514

Report · Apr 24, 2019

I see that your system is too weak on the hardware side to properly run any version of Premiere Pro or Media Encoder.

For starters, you have a five-year-old CPU that has only four cores and no hyperthreading. Premiere Pro really needs more than four processing threads in order to run properly.

And because of that weakling CPU, your system cannot effectively use all 32 GB of that system's installed RAM. What that means is that the RAM will sit largely empty, waiting for the CPU to catch up.

Second, your system does not appear to have a discrete GPU at all. It appears to have only on-CPU integrated graphics. I did test mine once, and it is significantly slower (in the i7-4790K's version of the HD 4600) than almost all of the discrete GPUs that I've ever tested, with the exception of the really crappy low-end cards that use only DDR3 VRAM.

Third, you did not tell us what your system has for its disk (storage) subsystem. A single HDD with nothing else whatsoever will slow everything down (with regards to Premiere Pro) substantially. You need two or more separate, discrete disks (and no, NOT multiple storage partitions within that single disk) in order to run Premiere Pro properly.

So, if your PC is using only 10% of the CPU, then I can eliminate the (over)abundance of RAM as a potential cause. That leaves only the weakling GPU and the disk subsystem as the potential cause (more likely, your disk system is causing this).

And by the way, Windows 7 will be reaching the end of its extended support period in less than nine months. Afterwards, individuals will no longer receive even security patches, leaving your system extremely vulnerable to malware attacks and outside hackers. Security patches will only be available on an extremely large-volume paid basis. Reflecting that, CC 2018 (12.x) is the last version of Premiere Pro or Media Encoder that's compatible with Windows 7. Beginning with CC 2019 (13.x), Windows 10 version 1703 (March 2017 Creators Update) or higher will be required just to run this software at all.

Report · Apr 24, 2019

I can run Premiere Pro fine. Only when I use proxies. That works great. I can easily use up 32gig of RAM. I don't have 32 gig of RAM just to run Premiere. I run a lot of different program at different times depending on what I do. PhotoShop by the way can easily chew up 30gig of RAM on some of my larger project files.

My problem is not Premiere Pro. It is rendering video from Premiere Pro in Media Encoder. Media encoder only uses 10% of my CPU and also makes my mouse lag. Even when I set the affinity to only use 3 CPUs or 2 or 1 it still lags my mouse and renders the PC unusable.

I can render in 3D max and set affinity to only 3 CPUs and I am good to go

If I use Premiere Pro to do the rendering it does not lag. Why is that?

I run Windows from an SSD.

Any ideas?

Report · Apr 24, 2019

Next question:

Do you have any other disks in your system besides the OS SSD? Or are you using that same OS SSD for absolutely everything - programs, projects, cache files, renders, exports? If you truly have only the single SSD, then you will be bottlenecked by the fact that a single SATA connection is incapable of performing that many tasks all at once, especially since that single disk now has to perform OS housekeeping duties in the background at the same time as reads and renders and exports. A single SATA connection cannot do all that simultaneously - period.

As a result, I am now focusing on your disk system - specifically, the apparent lack of even a second physical disk, let alone multiple physical disks.

Report · Apr 24, 2019

Even if I did have only one disc it would not explain why it renders ok with Premiere and fails with Media encoder.

I have a second disc. Sata HDD And a storage server. But I only use my HDD for storing working files.

Report · Apr 24, 2019

In this case, then I cannot pinpoint the cause. There is something going on in your system that causes this. Your system might have bloatware or malware installed in your system although I cannot be certain of that. Especially since with even the latest version of Media Encoder, I still get 100% CPU utilization plus some GPU usage. Thus, my system works correctly.

Report · Apr 24, 2019

Thanks for trying.

I keep a very strict eye on my system. As opposed to Step 1 A on the unofficial 20 commandments I am a power user on many levels even with a "weakling CPU", there is no bloatware or malware and I don't see how you have come to the conclusion that this is what causes Media Encoder to act this way.

Report · Apr 24, 2019

One thing left:

Are you using a third-party Internet security suite? You see, those suites are notorious for installing bloatware in your system without your knowledge, whether you want it or not. If you were running Windows 10, the only antivirus software that you should be running would be the Microsoft Defender that comes with that OS. But since you're running Windows 7, you might be running the less-effective and EOL'd Microsoft Security Essentials, thus necessitating the use of third-party software.

Adobe Community

Media Encoder Constantly Freezing my PC only using 10% CPU

Media Encoder Constantly Crashing (computer either freezes or restarts entirely)