Media offline: Premiere Pro CC 2017

[tymothil65147269]

I have several projects I was working on in the previous version of PP.  After the upgrade, every single MP4 and M4V now shows as Media Offline.  They were working perfectly fine in the previous version.  Were there codecs removed in this version?

[Title edited by Mod.]

[Peru Bob]

It is generally recommended to finish a project in the version it was created. You can try creating a new project and import the old one into it.

[tymothil65147269]

OK, what's the easiest way to uninstall the upgrade and go back to the older one?  I have several months worth of work in the old one, and several more months to go.

[Vidya Sagar · Accepted solution]

Hi Tymothil,

Please perform the following steps:
1. Clear Media Cache files. Instructions are in this article FAQ: How to clean media cache files
2. Create a new project & import the Old .Prproj file into it.

Please let us know the status of the issue.

Thanks,
Vidya Sagar.

[tymothil65147269]

OK, that sorted it, thanks! 

[chrisso2012]

I have been having the same exact problems, so I tried your suggestion of clearing the cache files and then importing the old project into a new one.  The result was the same.  I still have sequence after sequence of offline clips, and I need to export them out to complete the project.

[kjetils30485119]

Hello,

I tried following the steps of clearing cache and importing the project into another project, this only gave me a cannot import "reported a generic error".

[kjetils30485119]

Also, I tried reverting back to Adobe Premiere Pro CC2015.3, and now the projet wont even open up here.

[Vidya Sagar]

To install previous version of Premiere Pro, check the instructions in this link FAQ: How do I reinstall Premiere Pro CC 2015.2 (9.2)?

Thanks,

Vidya Sagar.