MP4 Video Imports Audio Only

[chriswyatt25]

I recently bought a Canon EOS Rebel T6i DSLR camera, and I've been having some issues uploading video from it into Premiere. Currently I'm using Adobe Premiere CS4, but whenever I import the the MP4 video file, it only imports the audio but not the video.

I've looked at a variety of forums to fix this, but so far I've had no luck. I've tried changing the file extension to mov, re-downloading Quicktime, and installed other codecs, but nothing has worked. Any suggestions? Currently I'm using a PC with Windows 7.

[cranstonm9447106]

i have the same problem but i have windows 10 please help

[djs43278633]

I know you already got an answer to your question but I made a video tutorial on an alternative fix if you need more help! Why does Adobe Premiere Elements only import the audio and not the video (VERY EASY FIX!!) - YouTube

[JoshP1001]

Hi there. I realise this is an old thread but have seen many similar more recent threads but decided to answer here as it is most popular. Please ensure you have 'V1' box checked and colour is blue in the timeline as this is a common mistake. 

Hope this helps any new viewers. Thanks 

[orreyseveret]

I was having some issues with only getting audio from an mp4 file and figured out this fix -- thought I'd share!

[mr.business]

I'm still having this issue even after converting the file. I read that downloading the 2017 version of premiere might work but I don't think that exists for download anymore.